Technical Customer Support Representative, EMEA

InvestedintheMission; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Vantor in London is seeking an experienced Technical Customer Support Representative to join our team in the hybrid London office (Chiswick). You will support order processing and technical support for customers across Europe, the Middle East and Africa (EMEA), collaborating with internal teams to ensure timely delivery and resolution.

The role requires strong communication, problem solving, and a customer-focused mindset.

Qualifications

• Must have a relevant degree or equivalent experience.
• 2 years of experience in customer service roles, preferably B2B.
• Able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday).

Responsibilities

• Answers inbound email and phone communications.
• Assists customers in defining order requirements, including image selection.
• Processes orders and prepares quotations and feasibilities.
• Submit tickets and queries to support internal and customer issues that arise.
• Technical support of our SaaS programmes.
• Acts as a point of contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering.

Skills

Customer service

Communication skills

Analytical capabilities

Time management

Adaptability

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Outlook

Teams

CRM systems

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

Vantor is seeking an experienced Technical Customer Support Representative to join the team in our London office.

Role Overview

The Technical Customer Support Representative will support the process of Order and Technical Support for customers within the Europe, Middle East and Africa (EMEA) region.

You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/ or resolution of customer requirements. The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions.

Responsibilities

• Answers inbound email and phone communications
• Assists customers in defining order requirements, including image selection
• Processes orders and prepares quotations and feasibilities
• Submit tickets and queries to support internal and customer issues that arise
• Technical support of our SaaS programmes
• Uses knowledge of company policy and departments to find answers to technical questions
• Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
• Attend training and development courses
• Manage tasking and archive projects effectively – Operational Delivery
• Provide training to peers and customers as needed
• Effectively communicate with all levels of the company and customers
• On call support for High Value projects (requires weekend work with an additional supplement)
• Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Minimum Qualifications

• Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)
• A relevant degree or equivalent experience
• 2 Years Experience in customer service roles, preferably in a professional or B2B setting
• Strong attention to detail
• Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
• Proficient oral and written communication skills
• Proficient Listening and Comprehension Skills
• Effective diagnostic, troubleshooting, problem solving and analytical capabilities
• Adaptability
• Time Management
• Ability to travel internationally (less than 10%)

Preferred Qualifications

• GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro)
• Interpersonal Skills
• Proactive mindset
• Team focus attitude
• Willingness to learn
• Strong sense of initate
• Experience with customer relationship management (CRMs)
• Experience in Earth Observation

EEO Policy

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.