Technical Customer Support - AV

SoCode Limited; Cambridge; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A technology services company is seeking a Global Support Technician to provide exceptional audio and video support to high-profile clients. This role involves remote and on-site support for AV systems, troubleshooting incidents, and collaborating with global teams. The ideal candidate should have proven AV support experience, knowledge of high-end environments, and strong communication skills. The position is hybrid, based in Cambridge, and requires a commitment to delivering seamless technology experiences.

Qualifications

• Proven experience in a professional Audio & Video support role.
• Strong knowledge of high-end AV environments (corporate, executive, or broadcast-level setups).
• Solid understanding of AV signal flow, audio processing, and networking fundamentals.

Responsibilities

• Provide remote and on-site technical support for professional audio and video systems.
• Troubleshoot and resolve AV incidents quickly and efficiently to meet strict SLAs.
• Support video conferencing platforms and integrated meeting room solutions.
• Work with high-profile clients, maintaining a customer-focused approach.
• Monitor, maintain, and optimize AV systems to ensure maximum uptime.
• Collaborate with global support teams and third-party vendors.
• Document incidents, resolutions, and system changes accurately.
• Participate in out-of-hours or on-call support when required.

Skills

Audio & Video support experience

Knowledge of high-end AV environments

Troubleshooting skills

Strong communication skills

Job description

Location: Cambridge - Hybrid
Industry: Audio & Video / Technology Services
Clients: High-End, Enterprise & Executive Environments

About the Role

We are seeking a highly skilled Global Support Technician to provide exceptional audio and video support to a portfolio of high-end clients worldwide. This role is ideal for an AV professional who thrives in fast-paced, client-facing environments and is passionate about delivering seamless technology experiences.

You will act as a trusted technical partner, supporting mission-critical audio and video systems across corporate, executive, and premium environments.

Key Responsibilities

• Provide remote and on-site technical support for professional audio and video systems
• Troubleshoot and resolve AV incidents quickly and efficiently to meet strict SLAs
• Support video conferencing platforms and integrated meeting room solutions
• Work directly with high-profile clients, maintaining a professional and customer-focused approach at all times
• Monitor, maintain, and optimise AV systems to ensure maximum uptime and performance
• Collaborate with global support teams, engineers, and third‑party vendors
• Document incidents, resolutions, and system changes accurately
• Participate in out-of-hours or on-call support when required

Required Skills & Experience

• Proven experience in a professional Audio & Video support role - or knowledge with AV technology
• Strong knowledge of high-end AV environments (corporate, executive, or broadcast-level setups)
• Solid understanding of signal flow, audio processing, displays, cameras, control systems, and networking fundamentals
• Excellent troubleshooting and problem‑solving skills
• Comfortable working with demanding, high-profile clients
• Strong communication skills, both technical and non-technical