Technical Customer Support

Pin Point Recruitment; Newcastle upon Tyne; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency in the UK is searching for a Technical Customer Support professional to join their team in Newcastle upon Tyne. This role involves providing expert support to B2B customers and troubleshooting issues with electrical and control systems. The ideal candidate will have a strong background in technical support and electrical systems, supported by excellent communication skills. This is a full-time, on-site position offering training and development opportunities.

Benefits

Production training

Development opportunities

Qualifications

• Proven experience in a technical support or field engineering role.
• Strong background in electrical systems and controls.
• Excellent communicator capable of teaching technical concepts.

Responsibilities

• Act as a primary technical contact for B2B customers, providing expert support.
• Troubleshoot and resolve issues with electrical systems and integrations.
• Guide customers on proper installation practices and system commissioning.

Skills

Technical support experience

Electrical systems knowledge

Communication skills

Problem-solving skills

Education

Technical qualification in electrical engineering or similar

Job description

Overview

Technical Customer Support

Location: Newcastle upon Tyne

Based: On site

Salary: £27,000

Contract: Full time, permanent

This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.

This is a new addition to an established team and offers production training and development.

Responsibilities

• Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support.
• Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions.
• Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation.
• Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.

Person Specification

• Proven experience in a technical support, installation support, or field engineering role.
• Strong background in electrical systems, BMS (Building Management Systems), controls, or digital/electromechanical products.
• Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs).
• Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential.
• Strong desire and aptitude to learn complex products and emerging technologies.
• Excellent communicator with the ability to explain technical concepts clearly to varied audiences