Technical Customer Support

Hiring People; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in the UK is seeking a Tech Support Specialist to assist customers by troubleshooting tech issues and providing solutions. The ideal candidate will be tech-savvy, possess strong problem-solving skills, and be able to communicate effectively with clients. This role promises a supportive team environment focused on personal growth and innovation.

Benefits

Opportunities to learn and innovate

Supportive team environment

Emphasis on inclusivity and honesty

Qualifications

• Experience in a service desk or tech support environment.
• Ability to communicate clearly and confidently.
• Proactive and keen to keep improving.

Responsibilities

• Troubleshoot issues with Microsoft packages, desktops, and networks.
• Help customers by phone and email.
• Log tickets and keep track of time.

Skills

Tech-savvy

Problem-solving

Clear communication

Organization

Calm under pressure

Job description

SpiderGroup, believe technology should empower people, not overwhelm them.

Since 2004, they've been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service.

Their superpower?

They combine tech brilliance with genuine care, creating meaningful connections between people, systems, and ideas.

They live by the values:

• Integrity - do what's right, even when no one's watching.
• Inclusivity - Everyone belongs.
• Proactive - Don't wait for change, make it happen.
• Nurturing - Lift each other (and clients) up.
• Innovation - Always curious, always evolving.

Sound like your kind of vibe? Keep reading...

What You'll Be Doing

You'll be the friendly human behind the helpdesk, solving problems, calming chaos, and making customers' days better.

• Diagnose & delight - Troubleshoot issues with Microsoft packages, desktops, and networks like a pro.
• Communicate clearly - Help customers by phone and email, making even the techy stuff easy to understand.
• Stay organized - Log tickets, track time, and keep everyone in the loop.
• Collaborate - Work with a supportive team who've got your back.
• Advocate for customers - Share insights that help us improve and innovate.
• Keep learning - Stay curious about new tools, technologies, and trends.

Who You Are

The company is looking for someone who's equal parts tech-savvy and people-smart.

You'll fit right in if you:

• Have experience in a service desk or tech support environment.
• Stay calm under pressure (even when the Wi-Fi isn't!).
• Love solving problems and making people smile.
• Communicate clearly, confidently, and kindly.
• Are organized, proactive, and keen to keep improving.

If you've ever been told you "make tech make sense," this is your moment!

What You'll Get

• A team that genuinely cares about you and your growth.
• Opportunities to learn, experiment, and innovate.
• The satisfaction of turning tech frustration into customer happiness.
• A workplace where inclusivity, honesty, and support aren't just buzzwords.
• Oh, and a chance to be part of a company that's rewriting what "IT support" means.

Ready to Jump In?

If you're ready to combine your technical know-how with your people skills, and want to do it in a place that valuesIntegrity, Inclusivity, Proactivity, Nurturing, and Innovation, we want to hear from you!

Please attach your CV to the link provided and we will be in direct contact.