Technical Customer Specialist - software

Zebra Technologies; Wooburn Green; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company in the United Kingdom is looking for a customer-focused individual specialized in applications to join their team. In this role, you will support business customers across the EMEA region, manage relationships with accounts, and ensure quality service delivery. Candidates should have a technical background with relevant experience and excellent communication skills.

Benefits

25 days holiday + public holidays

Up to 32 hours paid time off per year to volunteer with a charity of your choice

Reward & Recognition scheme

Pension Scheme with a matched contribution up to 7%

Private medical cover

Access to an innovative online learning platform

Cycle to work scheme

Employee Assistance Program

Qualifications

• Bachelor's degree in Engineering preferred or 2+ years of relevant work experience.
• English fluency - written and verbal.
• HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus.
• Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook.
• Customer service values/orientation.
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and grammar).

Responsibilities

• Communicate varied technical solutions to customers via multiple channels.
• Ensure overall service and solution delivery for quality customer outcomes.
• Manage relationships with accounts and oversee customer satisfaction.
• Advise clients and introduce client to new offerings/upsells.
• Support service delivery readiness on complex accounts.
• Drive effective business decisions using customer data.
• Ensure customer SLAs/KPIs and quality standards are met.
• Manage multiple tickets related to technical problems.
• Collaborate with technicians and supervisors to solve complex problems.

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

About this role

We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region.

Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.

This role is suitable for candidates which have more years of experience in technical background knowledge.

Responsibilities

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
• Ensures overall service and solution delivery to achieve quality customer outcomes
• Manages the relationship with account and oversees customer satisfaction for assigned accounts
• Advices the client and introduces client to new offerings/upsells to assist client in solving business problems
• Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
• Interprets data provided by the customer to help drive effective business decisions
• Ensures customer SLA's/KPIs and quality standards are met
• Ensures territory/vertical readiness for new product and offer launches
• Delivers service reference customer case studies to distinguish company services and solutions from competitors
• Manages multiple tickets related a spectrum of technical problems
• Collaborates with fellow technicians and supervisor to solve complex problems

Qualifications

• Bachelor's degree in Engineering is preferred or 2+ years of relevant work experience
• English fluency - written and verbal
• HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

Benefits

• 25 days holiday + public holidays
• Up to 32 hours paid time off per year to volunteer with a charity of your choice
• Reward & Recognition scheme - earn points to spend online
• Pension Scheme with a matched contribution up to 7%
• Private medical cover
• Access to an innovative online learning platform
• Cycle to work scheme
• Employee Assistance Program