Technical Customer Specialist - software

Zebra Technologies; Bourne End; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company is seeking a customer-focused individual specialized in applications to support business customers across the EMEA region. This role involves post-sales relationship management, ensuring outstanding service delivery, and resolving technical issues. Candidates should have a background in engineering and relevant work experience with strong communication skills. The position is hybrid, allowing for flexible work arrangements.

Benefits

25 days holiday

Up to 32 hours paid volunteer time

Reward & Recognition scheme

Pension Scheme

Private medical cover

Online learning platform access

Cycle to work scheme

Employee Assistance Program

Qualifications

• Preferred 2+ years of relevant work experience.
• Fluent in written and verbal English.
• Customer service values/orientation.

Responsibilities

• Communicates technical solutions to customers effectively.
• Ensures service and solution delivery for quality customer outcomes.
• Manages account relationships and customer satisfaction.

Skills

HTML

Database Queries/SQL

Server Knowledge

Javascript

CSS

Microsoft business applications

Education

Bachelor's degree in Engineering

Job description

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You\'ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra.

We\'re looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region.

Acting as our customers\' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra\'s services and products. This is a post-sales relationship role where you\'ll ensure outstanding overall service and solution delivery.

This role is suitable for candidates which have more years of experience in technical background knowledge.

Responsibilities

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
• Ensures overall service and solution delivery to achieve quality customer outcomes
• Manages the relationship with account and oversees customer satisfaction for assigned accounts
• Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
• Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
• Interp rets data provided by the customer to help drive effective business decisions
• Ensures customer SLA\'s/KPIs and quality standards are met
• Ensures territory/vertical readiness for new product and offer launches
• Delivers service reference customer case studies to distinguish company services and solutions from competitors
• Manages multiple tickets related a spectrum of technical problems
• Collaborates with fellow technicians and supervisor to solve complex problems

Qualifications

• Bachelor\'s degree in Engineering is preferred or 2+ years of relevant work experience
• English fluency-written and verbal
• HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

Benefits

• 25 days holiday + public holidays
• Up to 32 hours paid time off per year to volunteer with a charity of your choice
• Reward & Recognition scheme - earn points to spend online
• Pension Scheme with a matched contribution up to 7%
• Private medical cover
• Access to an innovative online learning platform
• Cycle to work scheme
• Employee Assistance Program

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.