Technical Customer Services specialist

Fasthosts; Gloucester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A well-established tech company in Gloucester is seeking a Customer/Technical Support Specialist to provide 24/7 support for customers. Ideal for recent graduates or those looking for a career change, the role emphasizes excellent customer service and problem-solving skills. A competitive salary of £26,000 plus commission, along with a range of benefits, will be offered. Training is provided, including a three-month development program.

Benefits

Unlimited sales commission potential

27 days annual leave + bank holidays

Private healthcare and Life assurance

Contributory pension scheme

Cycle scheme

Free Parking

Social events and fitness groups

Qualifications

• Previous experience in a call centre or comparable customer service environment.
• Ability to learn under pressure in a fast-paced environment.
• Experience handling difficult customers is advantageous.

Responsibilities

• Help customers with any account or technical issues.
• Provide excellent customer service.
• Think ahead for customers and suggest solutions.

Skills

Excellent written and verbal communication skills

Strong problem-solving and analytical skills

Self-motivated with the desire to succeed

Comfortable with upselling

Job description

At Fasthosts, we're proud to offer 24/7 support to our customers across Phone, Email, Chat, and Social Media. To make that happen, we're looking for friendly, adaptable people with a passion for IT and customer service.

Whether you prefer working in the office or a hybrid setup, we'll give you the training and support you need to succeed. And yes—our perks are pretty great too (scroll down to see what's on offer)!

This role is ideal if you're a recent graduate, exploring a career change, or keen to build experience in a tech company. We care about people and believe the right mindset is just as important as experience. If you're ready to grow and make an impact, we'd love to hear from you.

The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential.

SO WHAT'S THE JOB?

As a Customer/Technical Support Specialist, you'll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you'll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you'll earn some commission too!

Never done this job before?

We're big fans of learning and growing, so we'll provide plenty of training for our new team members. You'll kick things off with a three-month development program, and we'll keep supporting you as you grow your skills. If you're excited to learn and want to sharpen your technical and customer service chops, we'd love to see your application!

HERE'S WHAT WE'RE LOOKING FOR:

• Previous experience in a call centre, or comparable customer service environment
• Excellent written and verbal communication skills
• Comfortable with upselling to help solve our customers needs
• Strong problem-solving and analytical skills
• Ability to learn under pressure in a fast-paced environment
• Self-motivated with the desire to succeed
• Experience and confidence in handling difficult customers is advantageous

THE PERKS

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement.

Benefits include:

• Earn a £26,000 basic salary plus UNLIMITED sales commission potential
• Annual salary reviews
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle scheme
• Free Parking
• Refreshments in break rooms and discounts at selected local restaurants
• Social events and fitness groups

With our diverse product portfolio and the benefits of Fasthosts being part of the IONOS Group, the development opportunities are endless!

WHAT NEXT?

So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too! Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you!

Fasthosts and IONOS are an equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives:

Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts, IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.