Technical Customer Services Co-ordinator

Ashendon Recruitment Ltd; Hemel Hempstead; On-site; GBP 100,000 - 125,000; Full time

Job summary

A dynamic telecommunications company based in Hemel Hempstead is seeking a Technical Customer Services Co-ordinator. In this role, you will manage customer telecommunications orders, work with various teams, and ensure superior customer support. The ideal candidate will have a strong background in customer service, excellent communication, and problem-solving skills. This is an excellent opportunity to grow within an employee-owned organization that values collaboration and continuous improvement.

Benefits

Employee ownership bonus after 12 months

20 days holiday with additional days for Christmas

On-call pay and bank holiday pay

Company pension with employer contribution

Telephone and Online GP, discounted gym membership

Qualifications

• Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles.
• Ability to convey information clearly and concisely, whether over the phone, via email, or in person.
• Experience managing complex customer issues and driving them to successful resolution.
• Proficiency with telecom provisioning systems.
• A collaborative spirit and a 'can-do' attitude with a willingness to learn and adapt in a dynamic environment.

Responsibilities

• Process customer orders for new telecommunications services and ensure all details are accurate and complete.
• Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning.
• Identify and resolve provisioning issues, collaborating with technical teams to ensure customer satisfaction.
• Adhere to company policies and procedures, maintaining high standards in service delivery.
• Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration.
• Maintain accurate records of provisioning activities and generate performance reports to track success.

Skills

Customer Service Expertise

Strong Communication Skills

Problem-Solving Mindset

Tech Savvy

Team Player

Tools

CRM software

Microsoft Office applications

Job description

Technical Customer Services Co-ordinator

Job Description:

Location: Hemel Hempstead

Join a Thriving Telecoms Company as a Technical Customer ServicesCoordinator!

Are you ready to take your technology-based customer service skills to the next level? Our client, a dynamic and innovative telecommunications company based in Hemel Hempstead, is on the lookout for passionate individuals to join their team. Specialising in cutting-edge communication solutions for businesses of all sizes, they empower their Channel Partners to deliver exceptional service.

Why You'll Love Working Here:

• Employee-Owned Culture: Be part of a collaborative and supportive workplace where every voice matters. As an employee-owned company, everyone is committed to shared success and growth.
• Exciting Role: As a Telecoms Provisioning Coordinator, youll play a crucial role in managing and coordinating telecommunications services for customers, ensuring they receive top-notch support and timely service.
• Career Growth: Join a team that values continuous improvement and encourages you to identify opportunities for enhancing processes.

Key Responsibilities:

• Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete.
• Coordination & Communication: Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning and keep customers informed throughout the process.
• Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction.
• Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery.
• Customer Support: Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration.
• Reporting & Analysis: Maintain accurate records of provisioning activities and generate performance reports to track success.

What You Bring:

• Customer Service Expertise: Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles.
• Strong Communication Skills: Ability to convey information clearly and concisely, whether over the phone, via email, or in person.
• Problem-Solving Mindset: Experience managing complex customer issues and driving them to successful resolution.
• Tech Savvy: Proficiency with telecom provisioning systems, CRM software, and Microsoft Office applications.
• Team Player: A collaborative spirit and a "can-do" attitude with a willingness to learn and adapt in a dynamic environment.

Work Hours: 8:30 AM to 5:00 PM, Monday to Friday, with occasional weekend and bank holiday shifts.

If you're looking for a rewarding opportunity in a forward-thinking company where you can make a real impact, we want to hear from you! Join us in shaping the future of telecommunications. Apply now!

Salary Package:

+ employeeownership bonus after 12 months of employment

+ HolidayEntitlement: year runs from 1 st January to 31 st December with a full year allocation being 20 days. + 2 extra days for Christmas. Thecompany will pay for two days off as long as we all take the third day is taken from yourholiday allocation

+ £120 peron-call weekend, £75 for Bank Holiday + a Day in Lieu if worked.

+ Company Pension - The pension is with Royal London, a utomatically be enrolled 3 months after starting. Employees pay 3% of theirwage into the scheme, and Company pay 6%.

+ Pirkz – Telephone and Online GP, discounted gym membership, counsellingservices, and more.