Technical Customer Service Associate

Veeva Systems; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in the UK seeks a customer service representative to advise end users on best practices and resolve client issues related to their applications. The ideal candidate will have at least 1 year of relevant experience, effective communication skills, and proficiency in standard computer packages. This position offers private health insurance and the opportunity to grow within a successful organization.

Benefits

Private Health Insurance

Qualifications

• 1+ year relevant experience in a customer service role.
• Demonstrated competence in standard computer packages.

Responsibilities

• Advise end users on best practices when using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong and professional relationships with all users.

Skills

Effective communication

Organizational skills

Time management skills

Professional telephone manner

Tools

Word

Excel

PowerPoint

Job description

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations / feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email / telephone / chat correspondence related to the role

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions

Nice to Have

• Excellent verbal and written communication in a second language

Perks & Benefits

• Private Health Insurance