Technical Customer Service Advisor

Workforce Recruitment and Training; United Kingdom; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruitment agency in Birmingham is seeking a Customer Service Advisor for technical support. This role involves liaising with clients and suppliers, managing job documentation, and providing exceptional customer service. Candidates should have strong communication skills and a willingness to learn. Full training will be given, making it a great opportunity for personal and professional growth.

Benefits

Full on-the-job training and support

Friendly and supportive team environment

Opportunities for growth and development

Qualifications

• Strong communication and interpersonal skills.
• Willingness to learn and adapt to technical knowledge.
• Previous customer service experience is desirable.

Responsibilities

• Provide professional and efficient customer support via phone and email.
• Liaise with installers, clients, and suppliers to coordinate technical services.
• Complete and manage job sheets, data cards, and spreadsheets accurately.
• Log and track customer interactions and technical support tickets.

Skills

Strong communication and interpersonal skills

Confident liaising with multiple stakeholders

Good attention to detail and accuracy in admin work

Comfortable using Microsoft Excel and other office software

Ability to stay organised and prioritise workload

Willingness to learn and take on technical product knowledge

Job description

Customer Service Advisor - Technical Support

Location: Birmingham B7

Salary: £23,810 - £25,350

Contract: Full-time | Permanent - 8am - 4pm Monday - Friday

We are currently recruiting for a Customer Service Advisor to join our client’s growing team in Birmingham. This is a fantastic opportunity for someone who is passionate about delivering excellent service and is keen to develop within a technical customer support environment.

You will act as a key point of contact between the business and a range of stakeholders including installers, clients, and suppliers. You'll also play an important role in completing and managing administrative documentation such as job sheets and data cards.

Please note: full training will be provided to help you succeed in this technical support role.

Key Responsibilities

• Provide professional and efficient customer support via phone and email
• Liaise with installers, clients, and suppliers to coordinate technical services and resolve issues
• Complete and manage job sheets, data cards, and spreadsheets accurately
• Log and track customer interactions and technical support tickets
• Follow up on outstanding queries and ensure timely resolution
• Maintain clear and organised records in line with company procedures
• Support wider team with general administrative and customer service tasks as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Confident liaising with multiple stakeholders
• Good attention to detail and accuracy in admin work
• Comfortable using Microsoft Excel and other office software
• Ability to stay organised and prioritise workload
• Willingness to learn and take on technical product knowledge (training provided)
• Previous customer service experience is desirable, but not essential

What We Offer

• Full on-the-job training and support
• A friendly and supportive team environment
• Opportunities for growth and development within the business
• Monday-Friday working hours (no weekends)