Technical Customer Service Advisor

Paxton Access; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading provider of security solutions in Brighton is seeking a customer support representative. You will be the first point of contact for our UK clients, providing advice and technical support. Key responsibilities include delivering accurate product support via various channels and troubleshooting installation issues. The ideal candidate is passionate about customer service and eager to learn. This role offers a vibrant team environment with various benefits, including opportunities for training and career progression.

Benefits

Private medical insurance

Discounted fitness memberships

25 days holiday plus bank holidays

Social events and team activities

Modern office environment

Collaborative initiatives

Qualifications

• Passionate about providing first class customer service.
• Eager to learn about a diverse product range.
• Excitement for roles even if all elements don’t match experience.

Responsibilities

• Deliver accurate technical product support to UK customers.
• Handle sales or returns process requests.
• Troubleshoot and resolve installation issues.
• Collaborate with teams to trial new products.

Skills

Customer service

Technical support

Troubleshooting

Communication

Job description

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

Benefits

• We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
• Private medical insurance (Opt in) and healthcare cash‑back plan with Health Shield.
• Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
• Modern offices, collaboration spaces, onsite mini‑gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off in your area with GymFlex.
• Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
• Tech, bike, and travel or season ticket loans.
• 25‑days holiday plus bank holidays, and you can buy & sell5 days a year.
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies.

About the role

Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.
• Handling any sales or returns process requests.
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
• Working closely with other teams within Paxton to trial and test new products or features.

Our team operates between 07:00 and 19:00, and shifts are scheduled within these hours.

What are we looking for?

• For you to be passionate about providing first class customer service and want to learn a diverse product range.
• Do what you do best and learn about our products and technology and confidently communicate with customers.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here.