Technical Customer Advisor

Johnson Controls; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in building solutions is seeking a Support Technician in Manchester. This full-time role involves providing technical support to engineers and customers to ensure security systems are fully functional. Ideal candidates will have problem-solving skills, excellent communication abilities, and a passion for customer service. Join a collaborative team that prioritizes your growth and development.

Benefits

Competitive Salary

Generous Holiday Allowance

Comprehensive Benefits Package

Extensive Training Opportunities

Collaborative Team Environment

Career Development

Qualifications

• Interest in problem-solving.
• Excellent communication skills for customer interactions.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a range of monitoring and programming software.
• Deliver service to external residential and commercial customers.
• Assist field engineers for remote connectivity.

Skills

Problem-solving

Excellent communication skills

Convey technical information

Job description

Overview

At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.

We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.

What We Offer

We believe in rewarding talent and dedication. Here’s what you’ll enjoy:

• Competitive Salary – Rewarding your skills and contributions.
• Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays)
• Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
• Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
• Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
• Career Development – Explore growth opportunities with clear career ladders to advance your career.

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.

You will:

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!