Technical Coordinator

John Lewis & Partners; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Technical Coordinator to support the Quality and Technical team. The role involves managing operational success, reporting on compliance metrics, and liaising with stakeholders. Candidates should possess strong data reporting skills, experience in stakeholder management, and an interest in production development. This position offers a hybrid working model and a fixed-term contract until December 2026.

Qualifications

• Experience with data & reporting, including Tableau, Google Office Suite & Microsoft Office.
• Ability to work independently managing time effectively.
• Administrative background - ideally within a Quality & Technical function.
• Proven evidence of numerical and written accuracy.
• Experience of dealing with stakeholders across multiple areas of a business.
• An interest in production development.

Responsibilities

• Support and manage operational processes for the Quality & Technical team.
• Report on key compliance metrics and improve performance.
• Liaise with supply base and internal stakeholders on strategic projects.
• High level of computer literacy and ability to learn new systems.

Skills

Data reporting

Tableau

Google Office Suite

Microsoft Office

Stakeholder management

Numerical accuracy

Independent working

Job description

About the role

Are you looking to work for an iconic retailer and an aspiring Product professional? This might be the perfect opportunity for you! As a Technical Coordinator, you will support the day to day running of the different categories that the Quality and Technical team serve, by maintaining key tools & systems that facilitate our due diligence processes. You will take ownership of the department's operational success by assisting with daily tasks, project work in support of maintaining the safety, legal, quality, sustainability and provenance of the products we sell. You will manage reporting to inform the team and key stakeholders on progress of delivery of the strategy and KPIs e.g ratings and reviews.

• Contract type - This position is a fixed term contract/secondment until December 2026

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team meets in the office 3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.

Key responsibilities

• Supporting & managing, where appropriate, the operational processes to support the Quality & Technical team in the delivery of safe and legal products.

• Reporting on key compliance metrics, and providing the team with the key information needed to improve and maintain performance on our Key Performance Indicators.

• Liaising with the supply base and internal stakeholders in projects aligned to our strategic priorities.

• A high level of computer literacy is required and the ability to learn and implement new systems and processes

Essential skills/experience you'll need

• Experience with data & reporting, including Tableau, Google Office Suite & Microsoft Office

• Ability to work independently managing time effectively and delivering to deadlines

• Administrative background - Ideally within a Quality & Technical function

• Proven evidence of numerical and written accuracy.

• Experience of dealing with stakeholders across multiple areas of a business

• An interest in production development

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.