Technical Content Writer

OA; Bedford, Leeds; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A B2B SaaS company in Bedford is looking for a Technical Communications Specialist to overhaul customer support documentation. Responsibilities include auditing existing documents, creating an internal knowledge base, and producing clear instructional materials. Applicants should have at least 3 years of experience in technical writing and be adept at using documentation platforms. This hybrid role offers a salary of up to £50,000.

Qualifications

• 3 years of technical writing experience within the B2B SaaS industry.
• Ability to convey complex technical concepts in simple terms.
• Familiarity with modern documentation platforms.

Responsibilities

• Audit existing documentation and support patterns.
• Create an internal knowledge base for the support team.
• Build a customer-facing help center with intuitive navigation.

Skills

Technical writing experience

Ability to translate complex technical concepts

Experience with documentation platforms

Understanding of customer support workflows

User of generative AI

Tools

GitBook

ReadMe

Intercom

Job description

Overview

Role: Technical Communications Specialist
Location: Bedford (Hybrid)
Hours: Full time, 9am–5pm Mon–Fri
Salary: Up to £50,000

An excellent opportunity has now arisen for a Technical Communications Specialist to join our client’s successful team.

Who are we?

We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.

Responsibilities

• Audit existing documentation and support patterns
• Create a complete internal knowledge base for the support team
• Build a customer-facing help centre with intuitive navigation and search
• Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting & FAQs, API/integration docs
• Produce video tutorials and visual guides for complex processes
• Establish documentation standards and style guides for future consistency
• Train the support team on documentation best practices

What we would like from you

• 3 years’ technical writing experience within B2B SaaS
• Ability to translate complex technical concepts for different audiences
• Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)
• Strong understanding of customer support workflows and ticket-deflection strategies
• Confident user of generative AI to maximise productivity while maintaining quality

How to apply

If you are interested in this role, please submit your most recent CV below.

MKTEMP

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.