Technical Content Writer

Osborne Appointments; Bedford; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A successful B2B SaaS company is seeking a Technical Communications Specialist in Bedford. In this role, you will overhaul customer support documentation and create intuitive help centers. The ideal candidate has over 3 years of technical writing experience and is proficient with documentation platforms. This position offers hybrid working options and a salary up to £50,000.

Benefits

Hybrid working

Casual dress

Company pension

Cycle to work scheme

Life insurance

Sick pay

Qualifications

• 3+ years of technical writing experience within B2B SaaS.
• Strong understanding of customer support workflows.
• Ability to translate complex technical concepts for different audiences.

Responsibilities

• Audit existing documentation and support patterns.
• Create a complete internal knowledge base.
• Write clear, concise documentation.
• Produce video tutorials and visual guides.
• Establish documentation standards.

Skills

Technical writing

Complex concept translation

User of generative AI

Customer support workflows

Tools

GitBook

ReadMe

Intercom

Job description

Overview

Role: Technical Communications Specialist
Location: Bedford (Hybrid)
Hours: Full time, 9am-5pm Mon-Fri
Salary: Up to £50,000

An excellent opportunity has now arisen for a Technical Communications Specialist to join our client's successful team.

About the employer

We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.

Benefits

• Hybrid working following probation
• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay

Duties

• Audit existing documentation and support patterns
• Create a complete internal knowledge base for the support team
• Build a customer-facing help centre with intuitive navigation and search
• Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting & FAQs, API/integration docs
• Produce video tutorials and visual guides for complex processes
• Establish documentation standards and style guides for future consistency
• Train the support team on documentation best practices

What we would like from you

• 3+ years\' technical writing experience within B2B SaaS
• Ability to translate complex technical concepts for different audiences
• Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)
• Strong understanding of customer support workflows and ticket-deflection strategies
• Confident user of generative AI to maximise productivity while maintaining quality

How to apply

If you are interested in this role, please submit your most recent CV below.
MKTEMP

EEO and data

By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days