Technical Consultant

Apogee Corporation*; Shoreham-by-Sea; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology firm in Shoreham-by-Sea is seeking a capable 2nd Line Technical Consultant to support their technical team. The role includes handling escalations and supporting IT projects while ensuring excellent customer service. Candidates should have over 4 years of IT support experience, strong Microsoft skills, and a proactive attitude. Benefits include flexible working hours, 25 paid holiday days, and a pension scheme after 12 months of service.

Benefits

Flexible working options

25 days of paid holiday

Company pension scheme

Qualifications

• 4+ years experience in IT support, at least a year in a 2nd line role.
• Strong skills supporting Windows OS, M365 apps, and hardware diagnostics.
• Confidence in troubleshooting and basic admin tasks with Microsoft Server OS.

Responsibilities

• Handle escalations from the 1st line/service desk team.
• Support 3rd line team with IT projects and infrastructure work.
• Administer and troubleshoot Microsoft Entra, AD, and related services.

Skills

Microsoft services

Networking fundamentals

Customer service skills

Problem-solving

AI literacy

Job description

Overview

Argon Business Systems is growing, and we’re looking for a capable and client-focused 2nd Line Technical Consultant to join our technical team. This role sits at the heart of our service operation, supporting our 1st line analysts with escalations while also working closely with 3rd line engineers on project delivery, infrastructure improvements and policy changes. You’ll act as the link between desktop support and back‑end infrastructure, so you’ll need solid experience across Microsoft technologies and the confidence to take ownership of more complex issues. Most support is delivered remotely, but site visits may be required. We take pride in delivering a professional, friendly service so we’re looking for someone who combines technical ability with strong communication and a customer‑first approach. Typical working hours are a 37.5‑hour week Monday to Friday; we also support flexible working arrangements, including part‑time or alternative schedules.

Responsibilities

• Handling escalations from the 1st line/service desk team
• Supporting the 3rd line team with IT projects, infrastructure work and technical changes
• Administering and troubleshooting Microsoft Entra, AD, Group Policy, Intune, Defender and related services
• Providing support across Microsoft 365, Windows desktop OS, Office applications and Apple devices
• Troubleshooting hardware, peripherals, networking basics and mobile devices
• Assisting with RDS/virtual environments
• Delivering occasional on‑site support when remote work isn’t an option
• Sharing knowledge, mentoring team members and contributing to better internal processes

Qualifications

• Around 4+ years experience in an IT support environment, with at least a year in a 2nd line role
• Strong skills across Microsoft services, ideally with certifications such as MD‑102 or MS‑102
• Confidence supporting Windows OS, M365 apps, hardware diagnostics and general troubleshooting
• A grounding in networking fundamentals including TCP/IP, basic configuration and fault‑finding
• Experience with Microsoft Server OS for basic admin tasks
• A clear, logical approach to problem‑solving under pressure
• Strong communication and customer service skills
• A proactive attitude, eagerness to learn and willingness to help others
• Full clean driving licence (required)
• Ability to meet security‑vetting requirements & DBS
• We value candidates with AI literacy, curiosity about technology and a willingness to explore automation

Benefits

• Flexible working options to balance work and life commitments
• 25 days of paid holiday per year, plus 10 Bank and Public Holidays observed on the Isle of Man
• Company pension scheme—eligible after 12 months of continuous service, starting with a 1% contribution that increases annually up to 5%

About Argon

Argon provides dependable solutions that support businesses through proactive problem‑solving and rapid response to challenges. For over 40 years we have been at the forefront of delivering innovative technology solutions and are now a wholly owned subsidiary of Apogee Group, an HP company. We deliver secure, reliable and future‑ready solutions tailored to the unique needs of each business we serve.