Technical Claims Manager - Major and Complex Claims Loss

IPS Group; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading claims management company is seeking a Technical Claims Manager to oversee complex property claims. This senior role requires expertise in technical governance and high-value loss management. Responsibilities include leading validations on major claims, setting reserves, and managing a personal caseload. The ideal candidate will engage with stakeholders and enhance team capabilities through technical coaching. This is a remote position with a salary range of £50,000 - £80,000.

Responsibilities

• Lead technical validation on major and complex losses.
• Set, review and approve reserves on high-value or contentious cases.
• Manage a personal caseload of complex property claims.
• Review surveyor and contractor reports, challenging them where needed.
• Conduct occasional site visits to support decision-making.
• Act as the primary technical referral point for surveyors.
• Conduct technical file reviews and audits.
• Deliver technical coaching and development sessions.

Job description

Technical Claims Manager Major & Complex Loss

Remote

£50,000 - £80,000

A senior technical opportunity for an experienced property claims professional to act as the central point of expertise for complex decision-making, technical governance, and high-value loss management. This role focuses on ensuring the accuracy, defensibility, and consistency of technical outcomes across domestic and commercial property claims.

Key Responsibilities

• Lead technical validation on major and complex losses, ensuring clarity on coverage, liability, causation, and quantum.
• Set, review and approve reserves on high-value or contentious cases.
• Manage a personal caseload of complex property claims from instruction through to conclusion.
• Review surveyor and contractor reports, challenging scopes and repair strategies where required.
• Undertake occasional site visits to support decision-making and technical validation.
• Act as the primary technical referral point for surveyors and claims handlers.
• Conduct technical file reviews and audits, providing recommendations to strengthen quality and consistency.
• Deliver technical coaching and development sessions to support capability across the wider team.

Engage with stakeholders including insurers, brokers and suppliers on technical matters and repor…