Technical Claims Handler

ACTIVATE GROUP LIMITED; United Kingdom; Remote; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Parental pay

Life assurance

Free breakfasts

Birthday surprise

Job summary

ACTIVATE GROUP LIMITED is seeking a Technical Claims Handler to join our Insurance team in the United Kingdom, working remotely within the country. You will manage vehicle claims end-to-end, ensuring professional service and adherence to SLAs across a nationwide operation.

You will use bespoke software to record and update each claim, prioritise tasks, and provide timely updates to customers and managers while striving for excellent customer outcomes in a fast-paced environment.

Qualifications

• Customer-focused with a commitment to delivering exceptional service.
• Able to adapt quickly to changing processes and requirements.
• Proactive problem solving with good grasp of systems and processes.
• Take ownership and follow through on commitments.
• Capable of handling a high volume of calls daily.
• Excellent written and verbal communication skills.
• Strong time management to prioritise workload.

Responsibilities

• Make outbound and handle inbound calls to customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from instruction to completion, escalating when needed.
• Record, update and maintain information in our bespoke software and databases.
• Prioritise workload and drive progress of all claims with a high standard of service.
• Provide accurate updates to team managers and customers as required.
• Ensure SLAs are met and exceeded where possible.
• Collaborate with all parties to achieve an optimal repair journey.

Skills

Customer service

Adaptability

Problem solving

Ownership

High-call volume

Communication skills

Time management

Tools

Bespoke claims software

Job description

• United Kingdom - Remote (within location)

We’re looking for a Technical Claims Handler to join our Insurance team, and play a key role in managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
• Provide accurate updates to team managers and customers as required.
• Ensure that all SLA’s are met and exceeded.
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

Skills and experience

• Focus on the customer: Take personal responsibility for delivering exceptional customer service.
• Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
• Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
• Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Desirable (but not essential):

• Experience of working in a target driven and fast paced environment.
• Experience within the insurance and claims industry.

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.