Technical Claims Advisor

MPJ Recruitment; Harlow; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing recruitment agency is seeking a Technical Claims Advisor located in Harlow, UK, to play a vital role in the claims process. This position requires a confident problem-solver who can manage claims efficiently and provide outstanding customer care. The ideal candidate will guide customers through their claims while adhering to industry standards. The role comes with clear progression pathways, comprehensive training, and benefits like a pension scheme and free parking.

Benefits

Free on-site parking

Pension scheme: 4% employee / 4% employer contribution

Fully funded training

Opportunities for industry courses

Clear progression pathways

Casual dress code

Option to purchase additional holiday allowance

Qualifications

• Strong problem-solving skills to assist customers effectively.
• Ability to manage claims professionally and empathetically.
• Experience with customer service roles is desirable.

Responsibilities

• Provide claims guidance across multiple products.
• Manage and resolve claims via various communication channels.
• Gather information and documents for efficient claims processing.
• Ensure compliance with regulatory and company standards.

Job description

Technical Claims Advisor

Monday - Friday 9:00am - 5:30pm (1 in 3 Saturdays 9am - 1pm)

£28,000-£30,000 (DOE)

Are you a confident problem-solver who enjoys supporting people when it matters most?
Do you want to be part of a fast-growing business that truly invests in your development and career progression?

If so, this could be the perfect opportunity for you.

We are looking for a Technical Claims Advisor to join our expanding team. In this role, you will combine technical accuracy with outstanding customer care, guiding customers smoothly through the claims process while ensuring fair and timely outcomes. You'll play a vital role in delivering a high standard of service while working within regulatory and company guidelines.

Technical Claims Advisor Responsibilities

• Provide clear, accurate claims guidance across a range of products within your authority level
• Manage and resolve claims via phone, email, and online platforms
• Gather and review all necessary information and documentation to progress claims efficiently
• Understand individual customer needs and ensure each case is handled professionally and empathetically
• Maintain service levels and consistently achieve set KPIs
• Ensure claims are settled fairly and in line with industry and company standards
• Handle claim-related complaints in accordance with established procedures
• Manage all administrative aspects of claims from start to finish

Technical Claims Advisor Benefits

• Free on-site parking
• Pension scheme: 4% employee / 4% employer contribution
• Fully funded, comprehensive training from day one
• Opportunities to complete industry courses and recognised qualifications
• Clear and achievable progression pathways
• Casual dress code
• Option to purchase additional holiday allowance

Interested in taking the next step in your career?
Click Apply today and find out more!