Technical Business Partner

East of England Co-op; Wherstead; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A regional cooperative is looking for a Technical Business Partner to enhance system efficiency and improve business processes. You will provide technical support, optimise core business systems, and collaborate with various teams. Ideal candidates will have experience in system administration and a proactive approach to problem-solving. The role offers hybrid working and opportunities for growth.

Benefits

Hybrid working (3 days a week at HQ)

Opportunities for growth, training, and professional development

Competitive salary and benefits

Qualifications

• Proven experience in system administration, optimisation, or enterprise systems implementation.
• Ability to analyse complex business processes and translate them into technical improvements.
• Excellent communication skills across technical and non‑technical teams.

Responsibilities

• Provide first‑line technical support, troubleshooting and resolving system‑related issues.
• Configure, administer, and optimise core business systems for performance.
• Identify and implement process improvements with a focus on automation.

Skills

System administration

Process improvement

Technical support

Communication

Problem-solving

Job description

Are you a technically minded problem-solver who enjoys improving systems, processes, and ways of working? We’re looking for a Technical Business Partner to join our Process and Technology Improvement team at the East of England Co‑op. In this pivotal role, you’ll act as a bridge between business functions—particularly Finance and Operations—and our technology teams. You’ll lead technology‑driven initiatives that enhance efficiency, improve processes, and support our Society’s strategic goals. You’ll be hands‑on with system configuration, optimisation, and training, helping colleagues get the most from the tools they use every day. If you thrive on variety, enjoy working across multiple departments, and can translate business needs into practical technical solutions, this could be the perfect opportunity for you. What You’ll Be Doing

What You’ll Be Doing

• Provide first‑line technical support, troubleshooting and resolving system‑related issues.
• Configure, administer, and optimise core business systems to maximise performance and reliability.
• Identify and implement process improvements, with a focus on automation and efficiency.
• Deliver training and coaching to business users, enabling greater system adoption and capability.
• Manage system updates and enhancements, ensuring minimal disruption to daily operations.
• Collaborate with Finance, People, Operations, and Technology teams to align solutions with business goals.
• Champion best practices in data integrity, system governance, and continuous improvement.

Qualifications

• Proven experience in system administration, optimisation, or enterprise systems implementation.
• Ability to analyse complex business processes and translate them into technical improvements.
• Excellent communication and collaboration skills across technical and non‑technical teams.
• Confidence in delivering user training, system testing, and process documentation.
• Experience supporting system integrations or upgrades.
• A proactive, solutions‑focused approach with strong problem‑solving skills.
• (Desirable) Experience within a multi‑site or retail environment.
• (Desirable) Familiarity with ITIL, workflow management tools, or business process automation.

Benefits

• Hybrid working (3 days a week at our Wherstead Park HQ)
• Opportunities for growth, training, and professional development.
• The chance to work in a purpose‑led organisation that values innovation and collaboration.
• Competitive salary and benefits.
• At the East of England Co‑op, we’re passionate about using technology to make a positive difference for our colleagues, customers, and communities.

Join us and help shape the future of how technology supports our business.