Technical Business Analyst

Edenred PayTech; Swindon; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A financial services company in Swindon seeks a Technical Business Analyst to collaborate with software development teams and stakeholders. The role requires strong analytical skills and experience in the payments industry. Offer includes competitive salary and benefits, promoting both personal and professional growth in a fast-paced environment.

Benefits

25 days annual leave plus Bank Holidays

Life insurance (4x salary)

Pension Scheme

Monthly gym allowance

Discretionary bonus scheme

Qualifications

• Experience in payments, banking, or fintech industries is advantageous.
• Strong verbal and written communication skills.
• Ability to work independently and take ownership.

Responsibilities

• Collaborate with stakeholders to analyze new features.
• Assist product managers in prioritizing workstreams.
• Facilitate workshops with clients and stakeholders.

Skills

Analytical skills

Problem-solving

Communication skills

Negotiation skills

Organizational skills

SQL

Agile methodology

Tools

JIRA

PowerPoint

Visio

Job description

Technical Business Analyst

Edenred PayTech

Hybrid – Swindon, Wiltshire or Paddington, London

£55,000 - £65,000 + 10% Annual Bonus & Benefits

Reporting to – Senior Product Manager

We are now recruiting a Technical Business Analyst, to join our Product team, working within our Processing Domain, in an exciting, fast-moving, and rewarding environment, within Edenred PayTech.

Our Technical Business Analysts collaborate closely with software development teams and the Product Function. In this role, you’ll work alongside Engineering, Product Managers, Subject Matter Experts, and business stakeholders to fully understand business needs, conduct GAP analyses, and support both functional and non-functional requirements for development and QA teams.

A background within the Payments, Banking, or Fintech industry would be highly advantageous, and coming from a technical background (QA, Development, IT Operations) would also lend itself well, as you will be working within highly technical environments.

What you will be doing:

• Collaborating with Subject Matter Experts, Product Managers, and Business Stakeholders to analyse;
• New features
• Fixing or optimising existing elements
• Understand business cases and be able to arbitrate between requests, challenging requests where appropriate with relevant data
• Assisting Product Managers in prioritizing of workstreams
• Analyse and capture both internal and external requirements and document them in a clear and concise manner.
• Propose and agree solutions based on best practice and adhering to the rules and regulations of all countries involved
• Evaluating business and technical solution proposals and designs to ensure they meet the business requirements
• Identify the potential impacts of changes to the existing systems, organisation, partners and clients
• Employ structured business analysis techniques when problem-solving and eliciting requirements
• Facilitate workshops and product walkthroughs with Clients and Business stakeholders
• Refining user stories with the Product Manager, Business stakeholders, engineering, and wider Business Analyst team
• Produce supporting documentation around processes, static content to support API/Integration documentation, internal or external as required.
• Collaborating with IT development team both onshore and offshore to maximise value of end products, features and solutions
• Build and maintain relationships with new and current stakeholders across the organisaion, IT Development and 3rd Parties

What we want from you:

• Quick learner within a fast-paced environment.
• Strong analytical and problem-solving skill set
• Strong communication skills both written and verbal with ability to liaise with all levels and areas of the business
• Strong negotiation skills aiding delivery of MVP
• Ability to capture requirements and solutions and document them in a clear and concise manner with supporting diagrams
• Results orientated focused on delivering solutions with a high level of accuracy
• Ability to work on multiple workstreams simultaneously
• Highly organised, and self‑motivated with the ability to work independently with a sense of ownership and responsibility.
• Ability to work with national and international external clients and 3rd parties in a customer‑facing business
• Experience interacting with development teams both onshore & and offshore on a day‑to‑day basis in an Agile environment

Advantageous skills include:

• SQL to retrieve data from databases
• Fundamentals of software development lifecycles
• Experience in the payments, banking or financial services
• Story writing in BDD
• Experience working within an agile environment
• System integration concepts such as REST APIs, webhooks etc.
• Project tools like JIRA, visualisation tools like PowerPoint, Visio or similar

Behavioural Profile

• Excellent communication skills, able to understand technical requirements and to communicate solutions to stakeholders
• Good team player. Working with team and looking to support when required
• Self starter, critical thinker, excellent analysis skills, problem-solving, and open mindedness at all times
• Strong relationship builder, enjoys engaging and growing relationships with wider business units
• Outstanding attention to detail and learning agility
• Empathetic, ability to recognise others’ emotions and perspective in the workplace

Why Edenred PayTech?

We are a subsidiary of the Edenred group a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting‑edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.

We work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).

As an Edenred employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast‑paced and innovative business.

What you will get:

• 25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years’ service, and 1 day a year up to 35 days in total
• Hybrid working environment
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit and other ‘in‑office’ snacks & and refreshments
• Volunteering programme
• Social events
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Holiday trading scheme (buy or sell up to 5 days)
• Medical & international travel cover (leisure and action sports)
• Monthly gym allowance
• Employee referral bonus scheme
• Season ticket loan
• Cycle to Work scheme

Diversity

Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.