Technical Business Analyst

Saga Plc; Folkestone; Hybrid; GBP 37,000 - 43,000; Full time

Job summary

A leading UK services provider for over 50s is looking for a Technical Business Analyst. This role involves translating business needs into technical solutions and requires strong experience in data mapping and SQL. Benefits include hybrid working, 25 days holiday, and performance-related bonuses. Ideal candidates will possess a critical understanding of business processes and be skilled in requirement elicitation.

Benefits

25 days holiday + bank holidays

Option to purchase additional leave

Company performance‑related annual bonus

Life assurance policy

Wellbeing programme

Colleague discounts

Enhanced maternity and paternity leave

Access to Saga Academy

Qualifications

• Ability to evaluate information from multiple sources.
• Experience in creating presentations and facilitating workshops.
• Understanding of application solutions.

Responsibilities

• Assist with project definition, translating business requirements into technical specifications.
• Support teams in design, development, and documentation.
• Document designs and requirements for updates.

Skills

Data mapping and ETL processes experience

Web services design

Creating/running SQL queries

Basic exposure to programming

Understanding of business process modelling

Elicit requirements techniques

Presentation and workshop facilitation

Understanding of change management

Application solutions experience

Job description

Job Title

Technical Business Analyst

Salary

£37,000 - £43,000

Location

Folkestone, Hybrid (office 1‑2 times per week)

Company Overview

At Saga, we’re looking for a Technical Business Analyst to join our Enterprise Application Development team. Your initial projects will include working across our high‑profile Insurance transition and being integral in new partnership development in our Money business. You’ll progress your career within an integral part of Saga’s Technology Community, focusing on understanding the needs of the organisation and developing technical business requirements across all of Saga’s businesses.

Benefits

• 25 days holiday + bank holidays
• Option to purchase additional leave – 5 extra days
• Company performance‑related annual bonus – up to 5%
• Life assurance policy on joining us, 4 × salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Responsibilities

As a Technical Business Analyst you will assist with project definition, translating business requirements into technical specifications.

• Function as an interface for technical delivery both internally and with 3rd‑party partners and service providers
• Support multidisciplinary teams in designing, developing, documenting, testing and delivering solution designs
• Document designs & requirements needed to institute proposed updates
• Facilitate data‑mapping workshops and document future state data architecture
• Work alongside technical teams to ensure proposed solutions are achievable and fully documented
• Proactive stakeholder engagement
• Collaborate with developers and subject‑matter experts to establish the technical vision and analyse trade‑offs between usability and performance needs
• Assist with review of test scripts to ensure that all functional requirements are being tested
• Assist with defect triage
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Adhere to company and departmental standards and recommend improvements where appropriate
• Engage and input into architectural strategy, governance and policy

Qualifications

The ideal candidate will have:

• Data mapping and ETL processes experience
• Web services design
• Creating/running SQL queries
• Basic exposure to programming
• Understanding of business process modelling, RAD (Role Activity Diagrams) and UML modelling
• Ability to critically evaluate information gathered from multiple sources, decompose high‑level information into detail, build up detail from low‑level information and determine the true underlying requirements
• Elicit requirements using techniques such as site visits, interviews, research, observation, document analysis, workshops, surveys, use‑cases, scenarios, business analysis, task and workflow
• Ability to create and deliver clear presentations and facilitate workshops to gain agreement on requirements and solutions
• Understanding of change management
• Demonstrated experience (both technical and business centric) of application solutions

We are open to analysts with experience across any industry; multi‑industry experience will be an advantage when navigating Saga’s portfolio of business units.

Values

Saga values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special.

Company

Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50. We’re one of the most recognised and trusted brands among UK consumers in this demographic. Our product portfolio includes cruises, holidays, insurance, personal finance products and Saga Magazine. We aim to be the most‑trusted brand for older people in the UK.

We are committed to an inclusive culture where all colleagues can be their best. Saga has been ranked 6th in the UK’s Best Employers 2025.

Recruitment

Saga will not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location.

Contact

Contact Details: Saga Plc
Tel: [phone]
Contact: Kirsty Harris‑Tuckey
Email: [e-mail]