Technical Author Infrastructure (DV Security Clearance)

CGI Group Inc.; Gloucester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm is seeking a Technical Author to create clear, accessible documentation for complex computing solutions. This role involves collaborating with engineers and translating technical designs into user-friendly materials. Ideal candidates will possess strong technical writing skills and a solid understanding of virtualization technologies. This position is based near Gloucester and requires UK Security Clearance.

Benefits

Insurance coverage

Medical benefits

Pension plan

Flexible time off

Member discounts

Qualifications

• Proven experience as a Technical Author or Technical Writer in an IT or infrastructure environment.
• Strong understanding of compute, virtualization, and containerization technologies.
• Ability to translate complex technical information for non-technical audiences.

Responsibilities

• Author, edit, and maintain clear, accurate documentation across compute infrastructure systems.
• Collaborate with engineering and project teams to gather insights and ensure accuracy.
• Translate complex concepts into step-by-step guidance suitable for non-technical audiences.

Skills

Technical writing

Communication skills

Understanding of virtualisation technologies

Document lifecycle management

Tools

Linux

VMware

OpenShift

Kubernetes

Nagios

CheckMK

Job description

At CGI, we empower our members shape the future of secure digital infrastructure that supports critical missions and national resilience. As a Technical Author within our Compute Infrastructure team, you will transform complex technical information into clear, accessible documentation that helps users in demanding environments operate with confidence. Your work will play a vital role in ensuring mission readiness—delivering clarity, precision, and usability across advanced computing systems. You’ll collaborate closely with engineers and solution architects, turning innovation into actionable guidance that drives real-world impact while working in an inclusive, collaborative environment that values your creativity, ownership, and growth.

You will be responsible for developing, maintaining, and improving high‑quality technical documentation that enables users—often operating in challenging environments—to effectively deploy and maintain complex computing solutions. You will work closely with engineers, system architects, and project teams, translating detailed technical designs into practical, user‑friendly materials that enhance operational performance and knowledge sharing. You will take ownership of documentation lifecycles, applying creativity in developing consistent templates and style guides, and be supported by a collaborative team dedicated to delivering excellence in every output. Your contribution will ensure our solutions are accessible, reliable, and ready for use wherever they’re needed.

Key Responsibilities

• Author, edit, and maintain clear, accurate documentation across compute infrastructure systems.
• Collaborate with engineering and project teams to gather insights and ensure accuracy of all materials.
• Translate complex concepts into clear, step‑by‑step guidance suitable for non‑technical audiences.
• Maintain document templates, version control, and consistency in line with defence standards.
• Contribute to training materials and knowledge bases to enhance internal capability.
• Ensure documentation supports offline usability and meets mission‑critical operational needs.

Qualifications

• Proven experience as a Technical Author or Technical Writer in an IT or infrastructure environment.
• Strong understanding of compute, virtualisation, and containerisation technologies (e.g., Linux, VMware, OpenShift, Kubernetes).
• Experience documenting monitoring tools such as Nagios or CheckMK.
• Ability to translate complex technical information for non‑technical audiences.
• Familiarity with defence or highly regulated documentation standards is advantageous.
• Excellent written communication and document lifecycle management skills.

Benefits

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assist‑Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.

Discover CGI. London, England, United Kingdom

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is based on a site near Gloucester.