Technical Assistant

Brackenberry; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority support company is hiring a Technical Assistant in Northampton to provide administrative and technical support for a 6-month contract with potential extensions. The role involves case management, customer service, and compliance with building regulations. Candidates should have 5 GCSEs and experience in a relevant support role.

Qualifications

• Strong attention to detail and the ability to thrive in fast-paced environments.
• Experience working in a construction-related administrative or technical support role.
• Proven ability to deliver excellent customer service in an administrative setting.

Responsibilities

• Provide high-quality administrative and technical support to the council’s services.
• Manage casework and maintain accurate records.
• Coordinate and process incoming customer queries and notifications.

Skills

Attention to detail

Customer service

Case management

Knowledge of Building Regulations 2010

Ability to read technical drawings

Education

5 GCSEs (Grades AC) including English and Maths

Tools

Digital case management systems

Job description

We are working closely alongside a Local Authority in North Northamptonshire to assist with the appointment of a Technical Assistant, on a 6-month contract, highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration.

Rate of Pay

£15.06 - £19.11 per hour

Summary

The Technical Assistant will provide high-quality, efficient, and responsive administrative and technical support to the council’s Place and Economy Services. The role involves managing casework, maintaining accurate records, providing excellent customer service, and ensuring compliance with relevant regulations and legislation such as the Building Regulations 2010 and the Building Act 1984.

This role is ideal for a motivated team player with strong attention to detail and an ability to thrive in a fast-paced environment. The successful candidate will play a key role in supporting service delivery, improving customer experience, and maintaining operational efficiency.

Responsibilities

• Deliver professional, accurate, and timely case management services across a range of service areas.
• Undertake casework that requires understanding of service-specific processes, regulations, and legislation.
• Ensure that all correspondence, documentation, and records are completed accurately and stored in compliance with GDPR and council procedures.
• Provide technical and administrative support to the Building Control, Planning, and Land Charges teams, including validating applications and maintaining registers.
• Coordinate and process incoming customer queries, reports, and notifications within agreed timescales.

Qualifications

• 5 GCSEs (Grades AC) or equivalent, including English and Maths.

Requirements

• Experience working in a construction-related administrative or technical support role (or equivalent).
• Experience managing workloads in a busy office environment and working to strict deadlines.
• Proven ability to deliver excellent customer service in a front-line or administrative setting.
• Understanding of the Building Regulations 2010 and Building Act 1984, or willingness to develop this knowledge.
• Ability to read and interpret technical drawings and plans.
• Experience using digital case management systems and maintaining accurate records.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

• We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
• Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.