Technical Assistant

Wasabi Sushi & Bento; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading Asian food company in Greater London is looking for a Technical Assistant to provide technical support in the Central Production Unit. The role involves ensuring that raw material specifications comply with quality, safety, and legal standards. The ideal candidate should have a graduate degree in a related field, strong IT and communication skills, and a keen attention to detail. Benefits include a hybrid working model, discounts, and opportunities for skill development.

Benefits

Pension scheme

Target Bonus

Free Sushi or hot food

50% discount in our Branches

Employee Assistant Programme

Long Service Awards

Wagestream

Life Assurance

Electric Vehicle Scheme

Cycle To Work

Free on-site parking

Variety of discounts through Perkbox

Qualifications

• Graduate in a food-related field or food safety certificate preferred.
• Knowledge of UK/EU food labelling regulations and supplier assurance processes is desirable.
• Proficient IT skills are essential.

Responsibilities

• Provide technical support to ensure supplier assurance and product specifications.
• Conduct risk assessments on raw materials.
• Support compliance with legal requirements and quality standards.

Skills

Attention to detail

Problem-solving

Communication skills

IT skills

Education

Graduate in food related field or food safety certificate

Tools

HACCP Level 3 certification

Job description

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation.

Wasabi now has41 thriving restaurants across Londonand major UK cities and4 in New Yorkand in 2019,we introduced Wasabi Home Bento the grocery channel, launchingexclusively inSainsbury’s. Building on that success, the grocery business broadened its reach toTescoin September 2022, followed by exciting launches inCo-op and Morrisonsin 2024. Wasabigrocery has seen phenomenal growthand is nowa £62m RSV brand.Wasabiproudly stands as theNo. 2 chilled ready-meal brandin the market,consistently attracting new customers to the category through an innovative East Asian range.

Wasabi’s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite.

We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion.

As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Technical Assistantin our Central Production Unit in Park Royal.

Role Purpose

To provide technical support to the company, by undertaking tasks and duties associated with supplier assurance, raw material specification, legal labelling of finished products and updating of the sites operating system (Business Central)

Ensuring ingredients and finished products and are in-line with the company’s technical requirements & standard, along with required legal legislation.

To ensure that all raw materials and suppliers consistently meets Wasabi’s Quality, Safety, Legal and Sustainability Standards

Support the company’s ESG objectives by identifying and implementing technical improvements that reduce environmental impact.

Key Responsibilities

• To carry out risk assessment on all raw material, escalating any issues to senior management.
• To ensure all raw material’s technical documentation e.g. specification, factory accreditation, CoA (certificate of analysis), HACCP / process flow documents etc. are accurate and up to date, maintaining systems and data to drive continuous improvements for products and quality management systems.
• To maintain of the supplier portfolio of product specification
• To liaise with suppliers for any out of specification and non-conformance.
• To provide support for introduction of new materials or suppliers.
• To provide support for any changes to existing raw materials or suppliers.
• To calculate and approve nutritional information for new product / product change using nutritional calculator and update the nutritional traffic light tracker.
• To calculate and score HFSS for load the data to the retailer tracker.
• To check and approve legal information on artwork for pre-packed / own brand product.
• To assist customer service team on answering customer’s queries relating to raw material and recipe.
• To support technically new / existing product development process, including allergen information for name card and guideline, ingredient and other legal information for product label or display etc.
• To co-operate with new product development, health & food safety and operation team for information use in branches e.g. recipe card, shelf life and customer information etc.
• Update and maintain operational systems such as Business Central (BC) as required.
• To update and check the info to the brand bank website.
• To update and maintain the Master data, artwork folders and factory paperwork.
• To work with all required departments (procurement, food team, marking etc) providing technical information and support to ensure compliance against company standards and UK legislation.

The Candidate

• Graduate (food related) or food safety certificate is preferred.
• Knowledge of supplier assurance processes and UK / EU food labelling regulations including nutrition is desirable.
• Proficient IT skills are essential.
• HACCP Level 3 certification is desired but not essential.
• Excellent attention to detail, with the ability to process and analyse large volumes of data to ensure compliance with company standards.
• A logical and methodical approach to work, with strong problem-solving and decision-making skills, is highly valued.
• Strong communication skills, with the confidence to escalatethe issues to management and communication with external suppliers.
• Effective time management and the ability to prioritise tasks in a fast-paced, high-pressure environment.

Benefits

• A great working environment
• Pension scheme
• Target Bonus
• Refer A Friend Scheme
• Free Sushi or hot food (vegan options available)
• 50% discount in our Branches
• Employee Assistant Programme
• Hybrid working model
• Long Service Awards
• Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
• Life Assurance
• Electric Vehicle Scheme through Octopus
• Cycle To Work
• Free on-site parking
• A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and
• The opportunity to develop your skills within a growing company.

Our people make us who we are. Join a company where you’ll have the opportunity to work for a growing company and build a real career.

COME ROLL WITH US