Technical Architect Director

428 Salesforce UK Limited; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

Salesforce in the United Kingdom is seeking a senior technologist to lead architecture and governance across multi-team Data Cloud initiatives. You will ensure scalable, secure, high-performing data foundations and drive enterprise standards for data modelling, ingestion, identity resolution and governance.

You will partner with CTOs and data leaders to map technical roadmaps, validate objectives, and advise on security governance and responsible AI readiness.

Qualifications

• Extensive experience leading architecture across complex Salesforce programmes.
• Hands-on expertise in Salesforce Data Cloud (Data 360) data modelling, ingestion and governance.
• Strong data architecture, data requirements, integration and scalable analytics.
• Experience with Salesforce APIs, event-driven integration and cloud platforms.

Responsibilities

• Lead architecture and technical governance across projects and workstreams.
• Ensure Data Cloud solutions are scalable, secure and high-performing.
• Define technical roadmaps aligned to business outcomes and platform strategy.
• Mentor engineers and promote delivery best practices in data-led AI projects.
• Support pre-sales by shaping Data Cloud approaches and value delivery.
• Balance short-term delivery with long-term AI capabilities and governance.

Skills

Salesforce Data Cloud

Data modelling

Data ingestion

Identity resolution

Data governance

APIs & integration

MuleSoft

Snowflake

Databricks

Azure

MS Fabric

Architecture leadership

Tools

Snowflake

Databricks

Azure

MS Fabric

MuleSoft

Salesforce APIs

Data Cloud (Data 360)

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Public sector organisations across the UK and Ireland are moving from isolated CRM implementations to connected, data-driven and AI-enabled services. Trusted, unified data is now the foundation for every Agentforce and personalised-engagement ambition we deliver.

What You’ll Actually Be Doing

Lead architecture and technical governance across projects and workstreams, making sure Data Cloud solutions are consistent, high quality and aligned to enterprise standards.

Oversee delivery teams so that solutions are scalable, secure and high-performing at every level of complexity, including large-volume, high-traffic public services.

Design data foundations for AI: ingestion, harmonisation, identity resolution, calculated insights, segmentation, activation and zero-copy patterns across Salesforce and non-Salesforce estates.

Identify systemic risks, architectural gaps and optimisation opportunities across solutions, and act on them early.

Partner with customer stakeholders (CTOs, chief architects, data leaders) to define technical roadmaps aligned to business outcomes and platform strategy.

Lead customer discovery to validate business objectives, the root causes of challenges, and the factors that will determine success.

Advise on org and platform strategy, security governance (including data privacy and responsible AI governance), and AI readiness.

Support pre-sales by shaping Data Cloud solution approaches and explaining their technical value.

Tell compelling stories that combine experience, customer examples and clear outcomes, and move stakeholders towards a shared future state.

Contribute to or lead practice initiatives that improve delivery capability, assets and knowledge sharing, particularly for Data Cloud and data-led AI.

Mentor and coach team members, and develop emerging technical leaders.

Balance short-term delivery needs with long-term scalability and emerging AI capabilities, and model responsible, human-centred use of AI.

You’re Our Person If...

Extensive experience leading architecture and technical governance across complex, multi-team Salesforce programmes, including acting as design authority.

Deep, hands-on expertise in Salesforce Data Cloud (Data 360): data modelling, ingestion and transformation, identity resolution, calculated insights, segmentation, activation and data governance.

Strong data architecture and management skills: defining data requirements, guiding data integration, governing data assets, and supporting scalable analytics and AI-ready solutions.

Experience designing scalable, performant solutions for large data volumes and high-traffic applications.

Strong integration knowledge: Salesforce APIs, event-driven integration, MuleSoft or equivalent, and enterprise data platforms (e.g. Snowflake, Databricks, Azure, MS Fabric).

A track record of defining technical strategy and roadmaps, and of org and platform strategy (single vs multi-org, including the business, cultural, technical and support considerations).

Practical experience of security governance: risk management, data privacy and responsible AI governance.

Agentforce experience: grounding agents in trusted data, and guiding customers on topics, instructions, guardrails and actions.

AI fluency and discernment: you apply AI to improve delivery outcomes, and you critically evaluate AI-generated outputs for accuracy, bias and completeness.

Excellent communication and leadership presence with executive, business and technical audiences, including difficult conversations about risk and misalignment.

Experience architecting or governing Marketing Cloud solutions (Engagement and/or Marketing Cloud Next / Advanced) alongside DataCloud, such as activating DataCloud segments into journeys, consent and preference management, and cross-channel engagement.

Even Better If...

UK or Irish public sector experience, including its procurement, assurance and data protection context (e.g. UK GDPR, DPIAs, government security classifications).

Eligibility for, or existing, UK security clearance (SC; NPPV for policing).

Salesforce certifications such as Data Cloud Consultant, DataArchitect, Marketing Cloud Consultant / Architect, Application or System Architect, or Certified Technical Architect (CTA), or progress towards CTA.

Experience shaping repeatable propositions or industry solutions.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

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We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.