Technical and Customer Support Representative

Maxar Technologies; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading spatial intelligence firm is seeking a Technical and Customer Support Representative to assist EMEA clients. This hybrid position requires a relevant degree and 2 years’ experience in customer service. Responsibilities include managing orders, providing technical support, and collaborating with internal teams. Strong communication skills and proficiency with Windows software are essential. Opportunities for professional growth are encouraged in a respectful environment.

Qualifications

• 2 years of experience in customer service roles, preferably in a professional or B2B setting.
• Proficient in Microsoft Office, Outlook, and Teams.
• Ability to travel internationally (less than 10%).

Responsibilities

• Assist customers in defining order requirements including image selection.
• Provide customer support for high-value projects.
• Manage tasking and archive projects effectively.
• Collaborate with sales and support groups for client relations.

Skills

Customer service

Communication skills

Technical support

Windows operating environment

Education

Relevant degree or equivalent experience

Tools

QGIS

ESRI ArcMap

ESRI ArcPro

Customer Relationship Management (CRM)

Job description

About Vantor

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently.

Vantor’s spatial intelligence system combines software, AI, and our highly accurate data to build a living digital twin of Earth—a global-scale, interoperable spatial foundation that can connect sensors across the space, air, and ground domains.

It starts with Vantor's industry-leading imaging satellite constellation, which can revisit the same location on Earth up to 15x per day and collect nearly 7 million sq km of the most accurate commercial imagery daily, the equivalent of Australia’s landmass. That includes 3.5+ million sq km of 30 cm-class resolution imagery.

Role Overview

The Technical and Customer Support Representative will support the process of Order and Technical Support for customers of the European, Middle Eastern and African Customers (EMEA).

You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/or resolution of customer requirements. The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions.

Responsibilities

• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Answers inbound email and phone communications.
• Assists customers in defining order requirements, including image selection.
• Processes orders and prepares quotations and feasibilities.
• Submits tickets and queries to support internal and customer issues that arise.
• Provides technical support of our SaaS programmes.
• Uses knowledge of company policy and departments to find answers to technical questions.
• Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations.
• Attends training and development courses.
• Operational Delivery – manages tasking and archives projects effectively.
• Provides training to peers and customers as needed.
• Effectively communicates with all levels of the company and customers.
• On call support for High Value projects (requires weekend work with an additional supplement).
• Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to clients and identify opportunities for expanded support business.

Minimum Qualifications

• Must be able to attend the London Office in Chiswick on a Hybrid Basis (3 days a week in office).
• A relevant degree or equivalent experience.
• 2 Years Experience in customer service roles, preferably in a professional or B2B setting.
• Able to work in a Windows operating environment (Microsoft Office, Outlook, Teams, etc.).
• Proficient oral and written communication skills.
• Ability to travel internationally (less than 10%).

Preferred Qualifications

• GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro).
• Experience with customer relationship management (CRMs).
• Experience in Earth Observation.

EEO Policy

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.