Technical Advisor - Siniat

Etex Group; Bristol; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading construction company in Bristol is seeking a Technical Advisor – Siniat to provide technical advice on Siniat's products and support customer specification inquiries. The ideal candidate will have a degree in a relevant field and experience in customer service. The role features hybrid working flexibility and a commitment to sustainability and diversity.

Qualifications

• Educated to a Degree, HNC/HND or equivalent.
• Experience in customer service or administrative role in an office environment.
• Ability to translate complex technical issues into straightforward language.

Responsibilities

• Provide technical advice to customers regarding Siniat's products.
• Generate customer leads and compile project packs of technical specifications.
• Monitor technical enquiries via website and email.

Skills

Clear communication

Customer service experience

Technical writing

Education

Degree/HNC/HND in Construction, Science, Technical, or related field

Tools

AutoCAD

Job description

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Technical Advisor – Siniat inBristol!

The Technical Advisor – Siniat will provide technical advice to both internal and external customers regarding Siniat's products as well as answer all customer specification enquiries.

What you’ll do:

• Generate customer leads and partner with the Architectural Specification Managers (ASM) to develop customer relationships.
• Compile project packs of technical specifications and provide the information to customers.
• Monitor the website and email to answer all technical enquiries.
• Update technical literature and create technical drawings using AutoCAD.
• Complete Institute of Fire Engineers (IFE) Level 3 certification in Passive Fire Protection.

What you’ll bring:

• Educated to a Degree, HNC/HND or City & Guilds in a Construction, Science, Technical, Building, Architectural or other related field, or a person who can demonstrate work experience in a relevant trade.
• A clear communicator with an ability to translate complex technical issues into straightforward language.
• Experience within a customer service role or administrative role in an office environment.
• Proficiency using CAD is a plus but not required.
• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships, and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.