Technical Administrator (Solar)

Good Energy Group; Ringwood; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday plus birthday day

Aviva pension (employer matched)

Mental Health support

Life Assurance 6x salary

EV leasing and Cycle to work

Learning platform access

Job summary

Good Energy Group in Ringwood is seeking a Technical Administrator (Solar) to provide expert technical support for customers with complex Solar PV queries. You will own cases through to resolution and coordinate with installers, field teams and partners to identify root causes.

The role involves triaged case handling, outbound callbacks and in-depth knowledge of solar systems, monitoring platforms and installation standards. Travel may be required.

Qualifications

• Understanding of Solar PV systems and common technical issues.
• Ability to interpret technical information and troubleshoot faults.
• Strong written and verbal communication skills.
• Explain technical problems in a customer-friendly way.
• Structured ticket and callback management.

Responsibilities

• Fault investigation, diagnosis and monitoring issues.
• Provide clear technical explanations to customers.
• Coordinate with installers, field teams, manufacturers and internal teams.
• Maintain accurate case notes and update tickets clearly.
• Identify recurring issues and share insights with the team.
• Support technical process improvements and escalation for complex queries.

Skills

Technical curiosity

Excellent communication

Customer-focused problem solving

Ownership of cases

Tools

Inverters

Monitoring portals

Battery storage

Job description

Technical Administrator (Solar)

Application Deadline: 23 August 2026

Department: Solar Team - Desk Based

Employment Type: Permanent - Full Time

Location: Ringwood, Hampshire

Reporting To: Christian Weir

Compensation: £30,000 - £32,000 / year

Description

No day will be the same - here are some of the highlights

We’re looking for a Technical Administrator (Solar) to join our team and provide expert technical support for customers with more complex Solar PV queries. You’ll act as a specialist problem-solver, supporting customers, colleagues and delivery partners with accurate technical guidance, clear communication and strong ownership of cases through to resolution.

You’ll manage and resolve complex Solar PV technical support tickets, using your knowledge of solar systems, inverters, monitoring platforms and installation standards to identify root causes and recommend the right next steps. Rather than taking general inbound calls, you’ll work from a triaged queue of technical cases and contact customers through scheduled outbound callbacks, giving you time to review the issue properly before speaking with them.

Responsibilities

• Fault Investigation & Diagnosis: Investigate Solar PV system faults, performance concerns and monitoring issues.
• Technical Customer Communication – Provide clear, confident technical explanations to customers.
• Stakeholder Coordination – Liaise with installers, field teams, manufacturers and internal teams to progress cases.
• Case Documentation Management – Keep accurate case notes and ensure tickets are updated clearly.
• Technical Issue Analysis – Identify patterns in recurring technical issues and share insight with the wider team.
• Technical Process Improvement – Help improve technical processes, troubleshooting guides and customer support standards.
• Escalation Support – Support first-line teams by acting as an escalation point for complex Solar PV queries.

What you'll need to succeed

We’re looking for someone with strong technical curiosity, excellent communication skills and a calm, methodical approach to problem-solving. You’ll likely have experience in Solar PV, renewables, electrical systems, technical customer support or field service coordination.

Essentials

• A good understanding of Solar PV systems and common technical issues.
• Confidence interpreting technical information and troubleshooting faults.
• Strong written and verbal communication skills.
• The ability to explain technical problems in a simple, customer-friendly way.
• Excellent attention to detail and case ownership.
• A structured approach to managing tickets and callbacks.
• The ability to work well with internal teams, installers and external partners.

Desirable

• Experience with inverters, monitoring portals, battery storage or MCS standards.
• Background in electrical fault finding or renewable energy customer support.

Your base of Operations: Office, warehouse, and beyond Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we’re looking for candidates based in the Ringwood, Hampshire area. The position will involve some travel, including occasional overnight stays. Our working hours are 40 a week, Monday - Friday.

Benefits you can rely on

Annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Look after mind and body: Workplace support from our team of Mental Health First Aiders. Employee Assistance Programme powered by YuLife, for confidential support with life's more difficult moments.

Life Assurance: (a cash lump sum of 6X your salary for your family/next of kin)

Greener for Good: EV leasing scheme and Cycle to work scheme

Development opportunities: Good Learning platform that provides access to online learning and workshops, as well as hosting a range of podcasts, videos and articles, helping you grow your skills and knowledge.