Technical Administrator

Gateley RJA; Milton Keynes; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration package

Annual bonus opportunity

Flexible working patterns

Wide range of learning and development opportunities

Community Online Academy and free courses

Job summary

A leading independent practice in Milton Keynes is seeking a Technical Administrator to support the Executive Administration team. The successful candidate will perform various administrative duties, including audio typing and managing project-related paperwork. Strong organizational skills and the ability to communicate effectively with clients and teams are essential. This role offers development opportunities and a competitive remuneration package, including a range of employee benefits. Join a team committed to diversity and inclusion and an excellent work-life balance.

Qualifications

• Experience in an administrative role is required.
• Ability to liaise with external customers is important.
• Experience handling a broad range of customers on the telephone.
• Experience in administrative roles and liaising with multiple departments and external customers.
• Fast and efficient typing skills.
• Good time management and solid organisational skills; able to prioritise a varied workload.
• Ability to work on own initiative and within a team environment.
• Strong verbal and written communication skills.

Responsibilities

• Perform administrative duties including audio typing and document management.
• Collaborate with technical staff to ensure timely project deliverables.
• Liaise with clients to provide high-quality customer service.
• Organise project paperwork and publish/update records in BMS.
• Monitor project progress and share updates from technical staff within SLAs.
• Sort and publish incoming/outgoing project emails.
• Ensure enquiries are managed within SLAs.
• Publish to and update the Business Management System (BMS).
• Answer phone calls and take messages clearly and concisely.
• Schedule site visits and manage the unit calendar.
• Support Senior and Executive administrators.
• Comply with admin, personnel procedures and Health & Safety regulations.

Skills

High proficiency in Microsoft Excel

Fast and efficient typing skills

Strong communication skills

Good time management skills

Solid organisational skills

Ability to work on own initiative

Experience of high-quality customer care

Tools

Microsoft Suite

Microsoft Excel

Microsoft Office

Job description

The Technical Administrator’s role is to provide support to the Executive Administration team and Administration Manager to complete the administration requirements within their unit. This role involves supporting individuals and technical teams by providing efficient and effective administrative support. The Technical Administrator demonstrates strong organizational skills, effective time management, and the confidence to challenge when necessary. Being driven, proactive, and taking initiative is crucial.

Responsibilities

• Administrative duties consisting of mostly audio typing long reports, emails, scanning and photocopying.
• Collaborating with technical staff to ensure project deliverables are completed on time, within SLAs.
• Liaising with the company’s clients and ensuring high quality customer care.
• Organising all project related paperwork.
• Monitoring the progress of a project and promoting updates from technical employees within agreed SLA’s.
• Sorting and publishing incoming and outgoing project related emails.
• Ensure all enquiries are managed to agreed SLAs.
• Publishing to and updating the Business Management System (BMS).
• Answering telephone calls and taking clear and concise messages.
• Arranging appointments for site visits, updating the unit outlook calendar.
• Supporting Senior and Executive administrators.
• At all times to comply with the requirements of the Company’s administrative, personnel procedures and Health & Safety regulations.

Qualifications

• An ‘expert’ of the GSP administration processes and duties.
• High proficiency in Microsoft Excel and Microsoft Suite.
• Experience of handling a broad range of customers on the telephone, providing a high‑quality customer care and understanding.
• Experience of working in an administrative role.
• Experience of working with individuals across departments and liaising with external customers.
• Fast and efficient typing skills.
• Enthusiastic, committed and a fast learner with previous experience of a busy environment.
• Computer literate and fast, precise typing skills.
• Good time management skills, solid organisational skills and the ability to prioritise a varied workload.
• Ability to work on own initiative but understand the importance of working well within the team.
• Strong communication skills – both verbal and written.

About the Team

Gateley Smithers Purslow is a multi‑disciplinary independent private practice established in 1978, who specialise in civil and structural engineering, building surveying, cost consultancy, architecture and planning, insurance claims, and heritage conservation. The company includes highly skilled professionals such as Chartered Building Surveyors, Chartered Structural Engineers, and Architects, who operate across the UK within the insurance market. The firm is committed to providing practical and workable solutions for building and infrastructure projects, serving a diverse range of clients in both the public and private sectors. Gateley Smithers Purslow hold an LR ISO 9001 certified Quality Managed System and have achieved Investors in People Platinum status, adding to their commitment to a people‑focused culture.

About Us

With support, coaching and feedback from some of the most engaging colleagues around, our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package with an opportunity to receive an annual bonus. In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). Finally, with Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip‑hop dance.

Diversity, Inclusion and Well‑Being

Diversity, inclusion and well‑being is an important part of Gateley’s culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone’s potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work‑life balance and encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre‑employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.