Technical Account Manager VoIP Systems

Bennett and Game Recruitment LTD; Wolverton Townsend; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading technology distributor in the UK is looking for a Technical Consultant to join their team. This customer-facing position concentrates on Unified Communications, pre-sales support, and technical training for channel partners. The role involves product demonstrations, handling technical queries, and delivering training sessions. The ideal candidate should have a solid background in VoIP solutions, experience with broadband technologies, and be comfortable communicating technical information clearly. Compensation is competitive, depending on experience.

Benefits

Auto enrolment pension scheme

23 days holiday rising with tenure

Qualifications

• Experience supporting VoIP / UC solutions.
• Strong understanding of IP networking fundamentals.
• Comfortable delivering product demos and technical webinars.

Responsibilities

• Design and propose UC and networking solutions.
• Deliver product demonstrations during sales pitches.
• Provide technical support for partners.

Skills

Background in VoIP / Unified Comms

Knowledge of broadband and WAN technologies

Familiarity with network switching, VLANs, and VPNs

Confidence with technical analysis

Experience in distributor, MSP, VAR, vendor support

Presentation skills

Job description

An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.

The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.

Technical Account Manager – VoIP Systems Job Overview

This is a varied, hands‑on position that blends technical consultancy, pre‑sales support, and training delivery across a range of UC and networking products. You'll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.

Work with sales colleagues to scope and propose technically sound UC and networking solutions

Deliver product demonstrations and assist with technical aspects of sales pitches

Support webinars, open days, and industry events with solution‑focused technical input

Identify and suggest upsell opportunities based on customer needs

Technical Enablement & Training

Deliver technical product and certification training to partners and internal staff

Assist in the creation of training materials and technical content

Plan and run technical workshops and webinars (virtual and in‑person)

Promote upcoming training sessions in collaboration with the marketing and sales teams

Vendor & Product Engagement

Act as a technical liaison for key UC vendors and manufacturers

Maintain up‑to‑date knowledge and certifications across the vendor portfolio

Attend vendor briefings and contribute to product lifecycle planning

Post‑Sales Support

Provide 2nd‑line technical support to partners on UC, networking, and security solutions

Troubleshoot issues via logs, remote sessions, and lab testing

Escalate to vendors where required and contribute to internal knowledge base articles

Technical Account Manager – VoIP Systems Job Requirements

You’ll be a confident communicator and technically capable professional with experience supporting VoIP / UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.

You'll ideally bring :

• A solid background in VoIP / Unified Comms – cloud or on‑premise IP PBX, SIP, DECT, IP phones
• Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
• Familiarity with network switching, VLANs, and VPNs
• Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
• Experience in a distributor, MSP, VAR, or vendor support role
• Ability to present clearly and comfortably in front of an audience

Technical Account Manager – VoIP Systems Salary & Benefits

Salary dependent on experience likely £35k‑£40k

Auto enrolment pension scheme

23 days holiday rising with tenure

Other details to be discussed at interview