Technical Account Manager - UK

Dataiku; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading AI platform company in the United Kingdom is seeking an experienced Technical Account Manager. The role involves collaborating with clients to ensure successful integration of the platform and providing technical guidance. Candidates should have over 7 years of experience in a technical customer-facing role, strong communication skills, and a background in Linux and cloud technologies. This position offers the opportunity to work on advanced use cases within the AI landscape.

Qualifications

• 7+ years of experience in a customer-facing technical role.
• Experience supporting both pre- and post-sales engagements.

Responsibilities

• Collaborate with customers and identify strategies for engagement.
• Manage project milestones and provide status updates.
• Support the growth of the Field Engineering team through documentation.
• Act as the primary technical advisor for client teams.
• Assist clients in integrating the product and troubleshooting.

Skills

Strong communication and client relationship skills

Proficiency in Linux system administration

Experience with cloud platforms (AWS, Azure, GCP)

Hands-on experience with Kubernetes

Experience with identity and access management tools

Data-Science knowledge

Familiarity with Hadoop/Spark ecosystems

Experience with Python

Basic knowledge of Java

Job description

Responsibilities

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan.
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks.
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team.
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing.
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges.
• Capture client feedback and feature requests to inform the Product and Engineering teams.
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps.

Technical Account Manager profile

• Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM).
• They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin.
• They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.
• 7+ years of experience in a customer-facing technical role.

Qualifications

• Strong communication and client relationship skills.
• Experience supporting both pre- and post-sales engagements.
• Proficiency in Linux system administration, including networking.
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM).
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Familiarity with the Hadoop and/or Spark ecosystems.
• Experience with Python.
• Data-Science knowledge.
• Basic knowledge of Java.
• Familiarity with ML-Ops practices and tools.

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.