Technical Account Manager - EMEA

Corelight; Hull and East Yorkshire; Remote; GBP 60,000 - 80,000; Full time

Job summary

A cybersecurity company in the UK is seeking a Technical Account Manager. In this role, you will drive customer success by establishing relationships with strategic clients and providing impactful post-sales support. Key qualifications include extensive technical experience, expertise in network security, and excellent communication skills. The position may require travel and a flexible schedule. Join a rapidly expanding team committed to innovation and customer service.

Qualifications

• At least 7 years’ experience in a hands-on technical role.
• Expertise in security and Zeek-related products.
• Willingness to work odd hours for post-sales support.

Responsibilities

• Establish and drive key technical relationships with strategic customers.
• Assist sales teams with confirming product value.
• Manage post-sales relationships and drive product adoption.

Skills

Technical translation abilities

Subject-matter expertise in security

Business writing skills

Excellent presentation skills

Network Security

Hands-on troubleshooting

Ability to travel internationally

Education

BS/BA or equivalent in relevant field (CS, EE, MIS)

Tools

tcpdump

Wireshark

Zeek package

Job description

By making evidence the heart of security, we help customers stay ahead of ever-changing cyber‑attacks. Corelight is the cybersecurity company that transforms network and cloud activity into evidence. Evidence that elite defenders use to proactively hunt for threats, accelerate response to cyber incidents, gain complete network visibility, and create powerful analytics using machine‑learning and behavioral analysis tools. Easily deployed, and available in traditional and SaaS‑based formats, Corelight is the fastest‑growing Network Detection and Response (NDR) platform in the industry. And we are the only NDR platform that leverages the power of Open Source projects in addition to our own technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions. We sell to some of the most sensitive, mission‑critical large enterprises and government agencies in the world.

The Technical Account Manager (TAM) position at Corelight is part of the Customer Success organization. As a TAM you will be a strategic partner to our customers and help drive adoption of Corelight products. In addition to delivering post‑sales assistance to strategic opportunities, the TAM will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization. The relationships you develop with your customers will allow you to understand their needs and challenges, and ensure they continue to receive the greatest value from Corelight’s products.

Responsibilities

• Establish and drive key technical/executive relationships with strategic customers.
• Assist the sales teams in delivering an ongoing confirmation of the value Corelight products deliver to your customers.
• Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required.
• Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum, and ensure the best possible experience.
• Manage post‑sales relationships with customers and partners to drive successful adoption of Corelight products and services.
• Guide customers and drive achievement of key milestones around implementation and adoption of new features.
• Provide best practices and accelerated support for Corelight solutions.
• Develop best practice recommendations for partners based on the experience gained from customer engagements.
• Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact.
• Perform hands‑on troubleshooting, configuration and demonstration of Corelight products.
• Document communication with the customer into our ClientSuccess platform.

Requirements

• Ability to translate technology details and company business needs to diverse audiences.
• Subject‑matter expertise in security, Zeek‑related products and markets (Splunk, ELK, etc.).
• At least 7 years’ experience in a hands‑on technical role (troubleshooting, system administration, networking, security, etc.).
• Excellent business writing and presentation skills.
• Able and willing to travel, including internationally.
• Work odd hours, and be very available, especially for post‑sales support.
• BS/BA or equivalent in relevant field (CS, EE, MIS).

Technical Requirements

• Must have a strong understanding of network security, incident response, and threat hunting.
• Must have strong networking experience.
• Expert application and application protocol experience (SMB, HTTP, TLS/SSL, DNS, etc.).
• Experience with packet traces and utilities (tcpdump, wireshark, etc.).
• Any professional or expert‑level security certification (CISSP, CISM, GIAC, etc.) a plus.

We are proud of our culture and values – driving diversity of background and thought, low‑ego results, applied curiosity and tireless service to our customers and community. Corelight is committed to a geographically dispersed yet connected employee base with employees working from home and office locations around the world. Fueled by an accelerating revenue stream, and investments from top‑tier venture capital organizations such as Crowdstrike, Accel and Insight, we are rapidly expanding our team.

Check us out at www.corelight.com