Technical Account Manager

Ganymede; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading manufacturer is seeking a Technical Account Manager to be the primary point of contact for key customer accounts in Redditch. This role emphasizes maintaining and growing relationships with existing clients, ensuring exceptional service and technical support. Candidates should possess a strong technical aptitude with AutoCAD knowledge, excellent communication skills, and the ability to manage multiple projects effectively. The position offers a competitive salary and a great benefits package including 25 days holiday.

Benefits

25 days holiday + 8 bank holidays

Pension scheme

Employee Assistance Programme

Medical Cash Plan

Health & Wellbeing Support

Qualifications

• Basic CAD knowledge, AutoCAD preferred.
• Ability to manage multiple projects and deadlines effectively.
• Proficiency in Microsoft Office; familiarity with ERP and CRM systems is desirable.

Responsibilities

• Act as the main liaison for assigned accounts to ensure customer satisfaction.
• Provide tailored technical solutions based on client requirements.
• Create and modify technical drawings using CPQ software and AutoCAD.

Skills

Strong technical aptitude

Excellent communication skills

Project management

Proficiency in Microsoft Office

Education

Technical qualification in engineering or industrial design

Tools

AutoCAD

ERP systems

CRM systems

Job description

Technical Account Manager

Location: Redditch

Salary: €35,000 - €40,000 (depending on experience)

Benefits:

• 25 days holiday + 8 bank holidays
• Pension scheme
• Employee Assistance Programme
• Medical Cash Plan
• Health & Wellbeing Support

Reference : BP 236

About the Business

ATA Recruitment are supporting a global leader in the design and manufacture of windscreen wiping systems, wash systems, and associated electrical control systems, serving industries such as marine, rail, specialist vehicles, and commercial transport. Our products are trusted worldwide, with exports to over 50 countries and certifications including IRIS, ISO 9001, EN15085, DNV, ABS.

Our client's solutions are used on superyachts, cruise ships, naval vessels, high-speed trains, and specialist vehicles, and we pride themselves on innovation, quality, and reliability. With a strong heritage dating back to 1868 and continuous growth, we offer a dynamic environment for professionals who want to make an impact.

The Role

As a Technical Account Manager, you will be the primary point of contact for key customer accounts, ensuring exceptional service and technical support. This is a 100% account management role, focused on maintaining and growing relationships with existing clients rather than new business development.

Key Responsibilities

• Act as the main liaison for assigned accounts, ensuring customer satisfaction and retention.
• Understand client requirements and provide tailored technical solutions.
• Prepare accurate quotations aligned with pricing strategies and margin targets.
• Follow up on quotations to support conversion and maintain visibility of the sales pipeline.
• Create and modify technical drawings using CPQ software and AutoCAD.
• Collaborate with engineering, production, and logistics teams to ensure timely delivery.
• Monitor account performance and identify opportunities for growth.

What We're Looking For

• Strong technical aptitude with basic CAD knowledge (AutoCAD preferred).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and deadlines effectively.
• Proficiency in Microsoft Office; familiarity with ERP and CRM systems is desirable.
• A technical qualification in engineering or industrial design would be beneficial.

Why Join Us?

• Be part of a market-leading global business with a reputation for quality and innovation.
• Enjoy a collaborative team culture with full product and process training.
• Opportunities for progression as the company continues to grow.
• Competitive salary and benefits package.

ATA Recruitment are working exclusively with this client. We will be conducting a short list starting today, we will conduct the 1st interview over the phone, and the successful candidates will then be forwarded to our client with our recommendation.

If you wish to be considered for this opportunity, please respond with your intention as we are looking to fill this role in the not-so-distant future. You will then be contacted by one of our Recruitment Consultants who will be able to provide more details.

Contact

Bhav Patel

Recruitment Consultant

07704543752

[e-mail]