Technical Account Manager

Facilities Management Intrapreneur Ltd; Southampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Facilities Management Intrapreneur Ltd. is seeking a Technical Account Manager to deliver full FM services to a key client in the Southampton area.

You will supervise, plan, and coordinate all aspects of System Operations, Hard Service delivery, PPM, Reactive Maintenance, M&E and Help Desk work, with full managerial and financial responsibilities. The role emphasizes continuous improvement, identifying opportunities for new service lines and product offerings, and maintaining high standards of

Qualifications

• Quantifiable experience in a similar role delivering in a critical workplace environment.
• Knowledge of Hard Services; HND or higher electrical or mechanical bias desirable.
• Health & safety qualification (NEBOSH, IOSH) desirable.
• Strong commercial acumen; experience of managing a P&L preferable.
• Excellent communication and management skills.

Responsibilities

• Oversee day-to-day running of hard services; organise site team and supply chain to meet contractual outputs.
• Maintain customer relations via progress meetings and site visits; procure referrals.
• Manage P&L and maintain agreed profit margins.
• Lead a team of soft services professionals and M&E engineers; optimise performance.
• Assist in creating SOPs, emergency and contingency plans.
• Ensure healthy and safe working conditions; regularly review H&S policies.
• Identify opportunities for strategic development to increase turnover and profitability; pursue re-tendering.

Skills

Communication skills

Management

Commercial acumen

P&L awareness

Health & safety awareness

Education

HND or higher electrical/mechanical bias

Job description

Based in the Southampton Area

Purpose of the role

As a Technical Account Manager, you will be responsible for delivering the full suite of FM services to one of our key client’s, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works having full managerial and financial responsibilities.

Key Responsibilities Are As Follows

• Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re- tender

Person Specification

• Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.
• Knowledge of Hard Services is essential, qualifications at HND or higher electrical or mechanical bias is desirable.
• A qualification in health & safety (NEBOSH, IOSH) is desirable
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential