Technical Account Manager

Ornua Co-operative Limited; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading dairy company in the United Kingdom seeks a Technical Account Manager. This role involves managing relationships with key retailers and customers, ensuring technical compliance across the supply chain, and providing training and support on product usage. Candidates should have a strong technical background in food science and exceptional communication skills. The position offers the opportunity to contribute to growth and collaboration within a dynamic team environment.

Benefits

Free onsite parking

Generous annual leave entitlement

Matched Company Contribution Pension

Subsidised Staff Canteen

Company Shop offering discounts

Sports & Social Club

Staff Lottery

Discount on Bikes & Tech Scheme

Confidential Employee Assist Programme

Qualifications

• Strong technical knowledge of food science, manufacturing processes, and regulations.
• Experience with quality management systems and food safety standards.
• Excellent communication and interpersonal skills to build relationships.

Responsibilities

• Manage relationships with key retailers and B2B customers.
• Oversee technical compliance and food safety across the supply chain.
• Provide training and support to clients on product usage.

Skills

Strong technical knowledge of food science

Technical account management skills

Excellent communication skills

Problem-solving skills

Analytical skills

Ability to present technical information

Experience with quality management systems

Familiarity with retailer specification

Education

Relevant food science or related subject qualification

Job description

As our Technical Account Manager you will be responsible for leading on customer & retailer support.

Customer & Retailer Support

• Manage relationships with key retailers and B2B customers, ensuring compliance with technical standards and requirements.
• Provide technical expertise and support to customers, addressing queries, complaints, and product rejections.
• Attend customer meetings, audits, and site visits to present product information when required.

Technical Compliance & Quality

• Oversee technical compliance, supplier performance, and food safety across the supply chain.
• Identify and implement improvements in manufacturing processes and product quality.
• Stay up to date with food legislation, labelling regulations, and customer technical policies.

Specification & Data Management

• Create, manage, and approve product specifications to meet internal standards and customer requirements.
• Maintain accurate product data and records within internal systems.
• Prepare ingredient declarations, nutritional information, and allergen data, including customer‑specific formats.

Artwork & Packaging Compliance

• Review and approve artwork to ensure technical accuracy and compliance with customer guidelines.
• Manage the artwork approval process and attend pre‑artwork meetings to align on expectations.
• Generate accurate and legally compliant pack copy for product labels.

Cross‑Functional Collaboration

• Work closely with engineering, quality control, product development, procurement, and supply chain teams to ensure seamless operations and timely product launches.
• Contribute technical input to new product development and collaborate on critical‑path management.

Training & Communication

• Provide training and support to clients on product usage and technical aspects.
• Communicate technical information effectively to customers and internal teams, including reporting on performance and compliance.

Qualifications

• Relevant food science or related subject qualification with strong technical knowledge of food science, manufacturing processes, and relevant regulations.
• Detailed and strong technical account management skills within the food industry.
• Excellent communication and interpersonal skills to build relationships with clients and internal teams.
• Problem‑solving and analytical skills to identify and resolve technical issues.
• Ability to present technical information clearly and persuasively.
• Experience with quality management systems and food safety standards.
• Familiarity with retailer specification, artwork systems, and codes of practice.

Our interview process is designed to be thorough yet supportive. This process includes a first stage via Teams to allow us to get to know you better and to understand your skills and experiences, and, if successful, a second stage face‑to‑face interview that will build upon the first stage and give you the opportunity to get a feel for Ornua and the environment in which you will be working. Ornua has ambitious growth plans and we're building a team to help enable and accelerate that growth. We are looking for people who share our values, are curious, forward‑looking, take ownership and work together to build a future for themselves and Ornua.

About Ornua: Ornua (meaning “new gold”) is Ireland's largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years. We operate from 10 business units worldwide, including 16 production facilities, and have sales and marketing teams working in‑market across all four corners of the globe. The Group is structured across two divisions – Ornua Foods and Ornua Ingredients – with a co‑operative ethos at the heart of how we do business. Our values encourage us to seek and embrace new ideas, make it happen, be our true selves, show you care, and achieve great things together.

Salary: Generous salary depending on experience.

Benefits

• Free onsite parking
• Generous annual leave entitlement
• Matched Company Contribution Pension
• Subsidised Staff Canteen
• Company Shop offering discounts on Ornua products
• Sports & Social Club
• Staff Lottery
• Discount on Bikes & Tech Scheme
• Confidential Employee Assist Programme