Technical Account Manager

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is looking for a Technical Account Manager in London. The role involves owning the technical relationship with clients and driving the delivery of financial products. You will collaborate across teams to tailor solutions to client needs and translate business requirements accurately. Candidates should have experience in FinTech or payments, strong client management skills, and a solid understanding of APIs and banking regulations. This opportunity promises a dynamic environment where you can influence product roadmaps.

Qualifications

• Experience in a Technical Account Management role within FinTech, payments, or BaaS.
• Exceptional client management and negotiation skills.
• Proven track record leading technical delivery for multi-stakeholder enterprise clients.

Responsibilities

• Own Delivery engagement from Initiation through Launch to Run of financial products.
• Drive end-to-end project delivery for client implementations.
• Translate business needs into technical requirements.

Skills

Technical Account Management

Client Management

Product Knowledge

RESTful APIs

Problem Solving

Job description

You\'ll be our Client "first point of contact" for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

Responsibilities

• Own Delivery engagement from Initiation through Launch to Run of financial products
• Own the technical relationship with clients, advising them on product capabilities and best practices for product success
• Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
• Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
• Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
• Partner with Product and Engineering to influence the future roadmap based on client needs
• Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
• Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

Qualifications

• Experience in a Technical Account Management role within FinTech, payments, or BaaS
• Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
• Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
• Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
• Ability to clearly and confidently explain current product capabilities and future roadmap
• Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
• Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures
• Experience working in a scale-up environment
• Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
• Familiarity with Open Banking standards and cloud-native architecture