Technical Account Manager

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services organization in the UK is looking for a Technical Account Manager. In this role, you will be the primary point of contact for clients, driving project delivery and managing technical relationships. The ideal candidate will have experience in FinTech or BaaS, exceptional client management skills, and a solid understanding of RESTful APIs. This is a critical role for ensuring product success and client satisfaction.

Qualifications

• Experience in a Technical Account Management role within FinTech, payments, or BaaS.
• Exceptional client management and negotiation skills.
• Strong Product knowledge with experience in industry best practices.
• Proven track record leading technical delivery for enterprise clients.

Responsibilities

• Own Delivery engagement from Initiation through Launch to Run of financial products.
• Drive end-to-end project delivery for client implementations.
• Collaborate with internal teams to resolve issues and unblock progress.
• Manage the standardised delivery and performance client reporting.

Skills

Technical Account Management

Client management

Negotiation

RESTful APIs

Problem-solving

Job description

Overview

Join us as a Technical Account Manager

You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

What you\'ll do

• Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
• Own the technical relationship with clients, advising them on product capabilities and best practices for product success
• Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
• Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
• Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
• Partner with Product and Engineering to influence the future roadmap based on client needs
• Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
• Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

The skills you\'ll need

• Experience in a Technical Account Management role within FinTech, payments, or BaaS
• Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
• Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
• Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
• Ability to clearly and confidently explain current product capabilities and future roadmap
• Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
• Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures

Additional experience in the following would be advantageous:

• Experience working in a scale-up environment
• Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
• Familiarity with Open Banking standards and cloud-native architecture