TechEx Operations Analyst

NBC Universal; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global media company is seeking an IT Operations Analyst to deliver high-class IT support to clients within UK offices and a global user base. This role requires flexibility for multi-site support and offers opportunities in dispatching AV support, production, and broadcast environments. Candidates should have at least 3 years of relevant experience and a strong focus on customer service. The position demands proactive problem-solving skills and knowledge of various IT tools.

Qualifications

• Minimum 3+ years’ experience providing IT support in client-facing roles.
• Experience with WIN10 and Apple OSX desktop platforms.
• Advanced knowledge of O365 Ecosystem for both MAC and PC.

Responsibilities

• Provide high class IT support to clients in UK offices.
• Participate in shift rotations across multiple disciplines.
• Acting as smart hands for Infrastructure teams.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Cyber Security protocols

Tools

O365

Service Now

Windows

Apple OSX

Cisco

Job description

• Business Segment: Operations & Technology

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The TechEx IT Operations Analyst is responsible for providing a high class of IT Support to clients within the UK offices but also to the global userbase. This role requires flexibility which may mean supporting multiple sites within the UK with occasional out of hours work to support projects and other initiatives. This role will provide desktop support as well as enterprise systems engagement support for multiple business units. The role will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (Production, Broadcast, Digital, News, Film, etc). The analyst will also be expected to participate in a shift rotation that will see them working across multiple disciplines such as but not limited to:

• Build Room
• AV Support
• Broadcast and Production support
• Infrastructure Smart Hands

KEY RESPONSIBILITIES

• Strong focus on customer service.
• The ability to take the initiative and work proactively.
• Strong problem solving and troubleshooting skills to resolve root cause.
• Excellent communication skills both verbally and electronically. Ability to communicate actions clearly & succinctly and/or next steps.
• A strong sense of urgency and the ability to multi-task effectively.
• The ability to take the initiative and work proactively.
• Strong understanding of Asset Management and it’s benefits.
• Strong ability to follow and execute on processes and standard operating procedures.
• Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.
• Ability to take accountability for and action items and requests even if outside of his/her direct control, following up and leaving nothing to chance.
• Experience in following Cyber Security protocols and guiding users to best practices.
• Supporting Productions and Broadcast remotely or on-site.
• Acting as smart hands for Infrastructure teams such as patching/server room maintenance.

Qualifications

Specific Previous Experience

Minimum 3+ Years’ experience providing IT support in a client facing roles for all levels of staff in a medium to large organisation with a global footprint.

• Experience supporting current technology includes:
  • WIN10, Apple OSX desktop platforms
  • Virtualized workstation and cloud workspace technologies
  • Advanced knowledge and experience supporting O365 Ecosystem for both MAC and PC
  • Desktop and Laptop security encryption for Mac and PC.
  • Active Directory Management
  • Service Now or Ticketing Software experience.
  • Basic Networking experience (TCIP, LAN/WAN, Network Topology)
  • Servers and Storage as it pertains to desktop support
  • Support for hardware such as Windows Desktops, Apple devices, tablets and smartphones.
  • Experience in understanding and supporting AV spaces such as setting up meetings and performing 1st line troubleshooting for devices such as Cisco, Crestron and Logitech MTR rooms.

REQUIREMENTS

• Eligibility to work in UK
• Ability to travel Globally

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

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