Tech Support Engineer

Partnership Recruiting; Kilmarnock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing tech company in Kilmarnock is seeking a Technical Customer Support Advisor to provide hands-on support and manage installations. Candidates should have a solid IT background, experience with Microsoft 365, and strong networking skills. This full-time role offers an opportunity to work in a fast-paced environment focused on innovation and service excellence.

Qualifications

• Solid IT support background in hardware, software, and networking.
• Strong experience with Microsoft 365, Active Directory, and server management.
• Good networking skills including TCP/IP, routing, and switching.

Responsibilities

• Deliver 1st-2nd line support across various systems.
• Manage installations and troubleshooting.
• Maintain network infrastructure.

Skills

IT support background

Experience with Microsoft 365

Networking skills

Windows Server experience

Job description

Partnership Recruiting are working with a fast-growing, innovative tech company looking for a Technical Customer Support Advisor to join their expanding support team. This is a hands‑on role ideal for someone with strong technical skills and a passion for problem-solving in a fast‑paced environment.

The Role:

• Deliver 1st-2nd line support across various systems
• Manage installations, configurations, and troubleshooting
• Support Microsoft 365, Active Directory, and server environments
• Maintain network infrastructure (routing, switching, firewalls)
• Assist with IT projects and adapt to evolving technologies

What You'll Need:

• Solid IT support background (hardware/software/networking)
• Experience with Microsoft 365, AD, DNS/DHCP, Entra
• Strong networking skills – TCP/IP, routing, switching
• Windows Server (2016+), SharePoint, MDM tools
• Interest in AI tools (e.g. ChatGPT, Microsoft Copilot)
• Full UK driving licence

Strong technical know‑how with a customer‑focused mindset. If you’re eager to take the next step in your IT support career with a business that values innovation and service excellence — we’d love to hear from you!

Job Types: Full‑time, Permanent

Work Location: In person