Tech Programme Lead — Customer Experience & Platforms
Marks and Spencer
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Benefits offered by this job
Job summary
Marks & Spencer is seeking a Senior Technical Programme Manager to provide strategic leadership across customer-focused digital initiatives, uniting engineering, product and delivery teams to deliver secure, scalable technology that powers the M&S digital experience. You will shape roadmaps, manage risks, and drive value across complex programmes.
In this role you will collaborate with stakeholders across Loyalty, Customer Platforms and Financial Services within Digital & Technology to deliver
Responsibilities
- Lead complex, cross-functional programmes, delivering technology solutions that enhance customer experiences and support business transformation.
- Shape delivery plans, roadmaps, objectives and investment priorities in partnership with Product and Engineering teams, ensuring clear outcomes and measurable progress.
- Own technical delivery and release strategies, proactively managing risks, dependencies and escalations to achieve successful outcomes.
- Drive quality, continuous improvement and effective delivery practices, improving consistency, reducing risk and enabling successful change across teams.
- Partner with business stakeholders and third-party vendors, translating technical concepts into clear actions, managing performance and delivering value from technology investments.
Job description
Marks & Spencer is seeking a Senior Technical Programme Manager to provide strategic leadership across customer-focused digital initiatives, uniting engineering, product and delivery teams to deliver secure, scalable technology that powers the M&S digital experience. You will shape roadmaps, manage risks, and drive value across complex programmes.
In this role you will collaborate with stakeholders across Loyalty, Customer Platforms and Financial Services within Digital & Technology to deliver
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