Tech Manager

Paradigm Employment Services; Petersfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

A national IT support and Telecoms provider in Petersfield seeks an experienced IT Support Technical Manager. In this role, you will lead a team of technicians, manage client IT support, and deliver both on-site and remote assistance. Ideal candidates will have over 5 years in the industry, strong knowledge in ITIL and Microsoft 365, and a proactive approach to problem-solving. The position offers a competitive salary of £40,000–£50,000 with excellent career development prospects and benefits including gym attendance support and additional holiday allowances.

Benefits

Negotiable salary

Pension

Career development prospects

Gym attendance support

Volunteering days

Paid day off for child's first day of school

Qualifications

• 5+ years experience in IT support.
• Proven experience in varied IT environments.
• Strong understanding of Microsoft 365.

Responsibilities

• Manage a team of technicians and service delivery.
• Support client IT hardware and software.
• Deliver technical support on-site and remotely.

Skills

IT support

Team leadership

Microsoft 365

Problem-solving

Customer service

Education

ITIL v4 certification

Tools

Microsoft Server

Job description

Tech Manager (MSP)

A truly exciting opportunity has arisen for an experienced IT Support Technical Manager to join a national IT Support and Telecoms company based in the Petersfield area. Our client is a leading UK provider of IT Support and Telecoms services, recognized for strong values and a commitment to delivering seamless service while making a genuine difference to both clients and employees.

We are keen to speak with exceptional individuals who are self‑motivated, results‑driven, and possess proven technical expertise within the IT and Telecoms sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader.

Responsibilities

• Manage the team of technicians on a day‑to‑day basis, including scheduling and ensuring consistently high levels of service delivery to clients.
• Manage and support client IT hardware, software, and network infrastructure.
• Actively support and manage the onboarding of new clients, taking ownership of the technical setup and transition.
• Build strong working relationships with new, existing, and prospective clients through a proactive, service‑led approach.
• Attend client sites as required, using a company pool car, to deliver practical, on‑site technical support.
• Deliver remote and telephone‑based support alongside the technical team.
• Deliver first‑class technical and server support across all client accounts.
• Stay up to date with emerging technologies and provide training and guidance to the team.
• Monitor departmental performance and produce reports against agreed KPIs.
• Act as an escalation point for both clients and technicians.
• Partake in a periodic personal development process and training to build on existing skills and expertise.

Requirements

• Ideally 5+ years of experience within the IT support industry.
• Proven experience across varied IT environments and diverse client sites.
• ITIL v4 certification (or working knowledge) and strong working knowledge of Microsoft Server environments (2003 to current versions).
• In‑depth knowledge of Microsoft 365, including support, implementation, and migration.
• A hands‑on, collaborative team player who leads by example.
• Forward‑thinking with a proactive and innovative approach to problem‑solving.
• Full UK driving licence and ability to attend client call‑outs (company pool cars provided).
• Comfortable taking responsibility, including acting as a key holder when required.
• Positive, professional, upbeat attitude and genuine passion for technology, continuous learning, and development.

Benefits

• Negotiable salary £40,000‑£50,000 per annum + bonus.
• Monday to Friday – office based.
• Unrivalled career development prospects and opportunity to progress.
• Pension and holiday (20 days + bank holidays + allowance to purchase extra holidays and carry to following year).
• Gym attendance paid up to 50% per month (up to £50).
• 50% paid up to £100 for one‑off physical challenge events – e.g. tough mudder, marathon, etc.
• Up to 2 full volunteering days per year (prior notice and permission).
• Day off for your child’s first day at school / your birthday off paid.

If you are a driven and resilient professional with a desire to progress and be part of a fantastic team, then this role is for you! Please do get in touch with us for more details.

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.