Tech Lead - Testing & Quality Assurance P 4C

Genpact Ltd.; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Genpact Ltd. is seeking a Tech Lead for Testing & Quality Assurance to drive AI-enabled validation across multiple use cases. You will shape annotation schemas, ensure rigorous QA for AI outputs, and collaborate with data scientists, reviewers, and product teams.

You will establish calibration, bias detection, and escalation protocols while mentoring junior team members and promoting responsible AI practices. This is a high-impact, office-based role in the United Kingdom.

Qualifications

• Bachelor-level degree in a technical field (Engineering/CS/IT).
• Certifications in software testing strongly preferred.
• Extensive QA/automation experience in AI/annotation contexts.

Responsibilities

• Identify and manage project deliverables.
• Lead the design, optimization, and standardization of annotation process and prompts across multiple AI use cases.
• Collaborate with AI team to define annotation schemas, taxonomies, and evaluation rubrics.
• Review complex or high-risk AI outputs and provide quality judgments.
• Ensure consistency, accuracy, and auditability of annotation and evaluation results.
• Define reusable prompt frameworks and best practices aligned with objectives.
• Evaluate prompt performance at scale and drive improvements with data-driven insights.
• Establish quality benchmarks, calibration processes, and escalation protocols.
• Identify bias and systemic risks in AI outputs and mitigate them.
• Support AI governance, compliance, and responsible AI initiatives.
• Mentor junior annotators / prompt engineers.

Skills

QA Automation

Selenium

Cucumber

Cypress.io

Test Process Improvement

Tricentis Tosca

ISTQB

Appium

iTKO LISA

Quality Assurance

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Masters - Software Engineering

Tools

Appium

CSQA

CSTE

Hexawise

ISTQB

Tricentis Tosca

Job description

Tech Lead - Testing & Quality Assurance P**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description -**Responsibilities* Identify and manage project deliverables.* Lead the design, optimization, and standardization of annotation process and prompts across multiple AI use cases.* Collaborate with the AI team to define and govern annotation schemas, taxonomies, and evaluation rubrics.* Review complex or high-risk AI outputs and provide authoritative quality judgments.* Ensure consistency, accuracy, and auditability of annotation and evaluation results.* Define reusable prompt frameworks and best practices aligned with business and compliance objectives.* Evaluate prompt performance at scale and guide improvements based on data-driven insights.* Establish quality benchmarks, calibration processes, and escalation protocols.* Identify bias, hallucinations, and systemic risks in AI outputs and recommend mitigation strategies.* Support AI governance, compliance, and responsible AI initiatives.* Participate in calibration sessions to align on annotation standards and evaluation criteria.* Contribute to calibration sessions and help align annotation quality across the team.* Work closely with AI team data scientists, content reviewers, and product teams.* Drive process and delivery improvement by learning new delivery methodologies, AI modelling and approach to data annotation, through continuous learning and personal development.* Mentor and coach junior and intermediate annotators / prompt engineers.# **Qualifications -**Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering**Certifications -**Certified Software Quality Analyst (CSQA) - RomtrainingRomtraining, Certified Software Tester (CSTE) - TricentisTricentis, Hexawise Test Professional Certification - HexawiseHexawise, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Selenium Basics - Great LearningGreat Learning**Required Skills -**Agile Methodology, Appium, Automated Testing, Client Relations, Collaboration Tools, Cucumber (Software), Cypress.io Testing Framework, Design Thinking, Executive Presence, Firmware Testing, Inclusion, iTKO LISA, People Leadership, Personal Effectiveness, QA Automation, Quality Assurance (QA), Quality Consulting, Quality Management, Risk Management, Selenium, Storytelling, Test Process Improvement (TPI), Tricentis Tosca**Language**English**Language Proficiency -**Advanced - C1**Additional Job Location -****Job Type**Regular**Master Skill List -**Testing & Quality Assurance P**Remote Type -**Office**Work Shift -**Standard (United Kingdom)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.