Tech Customer Service Advisor

Back 2 Work Complete Training; North Shields; On-site; GBP 60,000 - 80,000; Full time

Job summary

A training and employment service in North Shields is seeking a Tech Customer Service Advisor to assist customers with billing-related queries. No specific experience is required as full training will be provided. Ideal candidates should possess problem-solving abilities, good communication skills, and a proactive approach to customer service. This is a full-time position with an annual salary of £24,000.

Qualifications

• Ability to work collaboratively in a team environment.
• Proactive approach to identifying potential issues.
• Effective documentation and reporting skills.

Responsibilities

• Assist customers with billing-related queries over the phone.
• Provide support for straightforward and complex questions.
• Build strong relationships with customers.

Skills

Problem-solving skills

Good communication skills

Team collaboration

Job description

Tech Customer Service Advisor

Back 2 Work Complete Training
North Shields, North Tyneside
£24000 / annum
Full time
NEW

Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology?

If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support role.

This role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it's a straightforward question or something that requires more time and ownership, you'll be there to support customers every step of the way.

No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.

CANDIDATE REQUIREMENTS

• Living in the North East area of England (County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland)
• Ability to work collaboratively in a team environment
• Problem-solving skills and a proactive approach to identifying potential security issues
• Good communication skills to effectively document and report security findings

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.