Team Support - Midsomer Norton Superstore

Tesco; Paulton; Hybrid; GBP 16,263 - 23,163; Part time

Benefits offered by this job

20 days holiday plus personal day

10% discount and increased discount on paydays

Access to wellbeing services

Life cover and pension plan

Uniform provided

Job summary

Tesco in Paulton is looking for team members dedicated to providing excellent customer service. You will remove obstacles for clients, ensure your team is prepared, and reflect the brand positively. The role offers flexibility with a minimum of 16 guaranteed hours per week, and the pay starts at £14.31 per hour.

Benefits include 20 days holiday, a colleague discount scheme, and access to wellbeing services. The company embraces diversity, valuing any background and ensuring everyone feels welcome.

Qualifications

• Great communication skills and works well in a team.
• Ability to be on time and properly presented.
• Passionate and knowledgeable about products and services.

Responsibilities

• Understand and remove obstacles to great customer service.
• Provide feedback to Team Manager on individual contributions.
• Ensure team is dressed for service and reflects the brand.
• Support managers in coordinating events and actions to meet department KPIs.

Skills

Customer service skills

Communication skills

Teamwork

Decision making

Time management

Job description

Pay

Our Team Support rate of pay starts from £14.31 an hour; this increases to £15.52 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Availability Window

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

• Sun: 09:45 - 16:15
• Mon: 08:00 - 17:00
• Tue: 08:00 - 22:00
• Wed: 08:00 - 22:00
• Fri: 08:00 - 22:00

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

What you’ll be responsible for

• Understanding what may be getting in the way of individuals delivering a great service and actively removing these obstacles.
• Celebrating success within the team, being creative in the way you achieve this.
• Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
• Ensuring the team are dressed for service and positively reflect our brand.
• Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
• Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
• Ensuring our colleagues have the tools to deliver their role well.
• Developing own Operational and Behavioural Skills.

Effectively co‑ordinate resource to provide excellent service to customers by

• Forward planning to ensure right resource is available at the right time in the coming week.
• Updating the Duty Manager to ensure they are kept well informed and able to pro‑actively support.
• Supporting managers to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable of department KPI’s and delivering the practical actions required to achieve these.

What you will need

You will be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what is needed to give our customers great service.

• Get to know your customers, greet them with a smile and serve them with pride
• Take time to listen, and help out wherever you can
• Make decisions that are right for our customers
• Be passionate and knowledgeable about our products and services
• Always be there, on time and properly presented.

Whats in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at payday weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com