Team Secretary CLDT | Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership Trust; Coventry; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking a dedicated Team Secretary to provide essential administrative support to the Children & Young People’s Learning Disability Services team. The ideal candidate will ensure efficient patient follow-up, manage bookings, and communicate sensitively with patients and families. This role includes opportunities for professional development and generous leave benefits, promoting a collaborative and compassionate work environment.

Benefits

Generous annual leave

Excellent learning and development opportunities

Salary sacrifice schemes

Discounts with retailers and services

Wellbeing support

Qualifications

• Proven experience in a team secretary, medical secretary, or similar administrative role.
• Ability to work independently and prioritise tasks.
• Flexible and collaborative approach to support staff and service users.

Responsibilities

• Deliver a professional and compassionate administrative service to the clinical team.
• Manage referral pathways, clinic bookings, and patient follow‑up appointments.
• Support the Medical Secretaries and coordinate work effectively.

Skills

Excellent communication

Organisational skills

IT skills

Job description

Location

Windmill Point, Coventry (with occasional cross‑cover at local sites). Flexible working: Some home working available via flexible working request approval. Travel: Independent travel between sites required – reimbursed via e‑expenses.

About the role

Are you a compassionate, organised, and dedicated team player who takes pride in delivering exceptional support? We’re seeking a Team Secretary to join our Children & Young People’s Learning Disability Services team, providing vital administrative support to our community nursing and therapy teams.

What we value

At the heart of everything we do are our values — Respect, Integrity, Collaboration, Compassion, and Excellence. These guide how we work together, support one another, and deliver the highest standard of care to children, young people, and families.

Key Responsibilities

• Deliver a professional, confidential, and compassionate administrative service to the clinical team.
• Manage referral pathways, clinic bookings, and patient follow‑up appointments with accuracy, efficiency, and respect.
• Support the Medical Secretaries to coordinate work effectively, demonstrating collaboration and commitment to excellence.
• Communicate sensitively and professionally with patients, families, and colleagues, showing integrity and compassion in every interaction.
• Handle confidential information responsibly, maintaining the highest standards of integrity, respect, and trust.
• Contribute to continuous improvement by identifying opportunities to enhance processes and uphold excellence in service delivery.
• Support clinicians in creating social stories for service users.
• Support meetings by taking notes.
• Support with Sensory workshops.

What We’re Looking For

• Proven experience in a team secretary, medical secretary, or similar administrative role.
• Excellent communication, organisational, and IT skills.
• Ability to work independently, prioritise tasks, and use initiative in a fast‑paced environment.
• A flexible and collaborative approach, with a genuine commitment to delivering compassionate, respectful, and excellent support to both staff and service users.

Benefits

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in‑house counselling service, external helpline and more.
• Staff networks and support groups.

About CWPT

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Closing Date

This advert closes on Tuesday 2 Dec 2025.