Team Secretary - Apprenticeship Opportunity

Rotherham Doncaster & South Humber NHS Foundation Trust; Rotherham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A public healthcare provider in Rotherham is looking for a Team Secretary to join their Perinatal Team. The role requires providing effective administrative support, maintaining patient records, and ensuring high levels of customer service. The ideal candidate will have strong communication skills, empathy for distressed patients, and experience with administrative tasks, particularly using SystmOne. This is a rewarding role within a dedicated team focused on mental health services.

Qualifications

• Experience in a secretarial or administrative role is preferred.
• Ability to handle sensitive situations with discretion.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide confidential, quality administrative service to the Care Group.
• Display high levels of customer service at all times.
• Answer telephone calls adhering to set protocols.
• Maintain up-to-date computerised patient records.
• Assist in producing high-quality documentation.

Skills

Confidentiality

Customer service

Communication

Empathy

Microsoft Word

Administrative support

Tools

SystmOne

Job description

Vacancy: Team Secretary – Perinatal Team, R‑DaSH

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.

We are looking for a professional, motivated and caring individual to work 4 days a week within the Rotherham Perinatal Team as a Team Secretary.

The post holder will provide an efficient, effective and confidential secretarial and administrative support service including all secretarial and administrative duties to the Perinatal Mental Health Service. You will be the first point of contact for patients, carers and professionals contacting the service. There will be times that the content of what you hear or read may be sensitive and emotive in nature and you will be required to take telephone calls from patients/carers that may be in a distressed state or in crisis.

Responsibilities

• Provide confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face‑to‑face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up‑to‑date computerised patient records and recall systems on SystmOne.
• Update new referrals onto SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, inline with records‑management principles.
• Assist in the production of high‑quality documentation, using Microsoft Word and SystmOne, including confidential letters using appropriate equipment.
• Liaise between clients, professional staff and other multi‑agency partners as required.
• Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.

About the Trust

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 4,000 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services. We are dedicated to the development of our people and hold a learning half day every month for our colleagues. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first‑class care while remaining committed to our vision and values.

Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook

Before applying, please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications.

****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****

This advert closes on Tuesday 16 Dec 2025.