Team Secretary - Admin Support

Coventry and Warwickshire Partnership NHS Trust; West Midlands; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare provider is seeking a Band 3 Team Secretary to support its Clinical teams at the Stratford Health Centre. The role involves providing comprehensive administrative support, managing patient records, and assisting in scheduling. Applicants should have prior administrative experience, strong communication skills, and proficiency in Microsoft Office. This is a part-time position (15 hours/week) with benefits including generous leave entitlements and learning opportunities.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes for benefits

Employee Assistance Programme

Wellbeing support services

Qualifications

• Previous admin experience is essential.
• Strong IT skills including Microsoft Office.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Provide secretarial support for clinical/medical teams.
• Manage appointment bookings and patient records.
• Support Medical Secretaries and perform cover during absences.

Skills

Excellent communication skills

Organisational skills

Knowledge of Microsoft Office

Ability to multitask

Effective team player

Tools

CareNotes

SystmOne

Bighand

Job description

Overview

Band 3 Team Secretary: 15 hrs/week

Working Pattern 9am to 5pm, Wednesdays & Fridays

An exciting opportunity has arisen for an individual with excellent communication and organisational skills to join our South Warwickshire Community administration team within Coventry and Warwickshire Partnership Trust.

You will be based at Stratford Health Centre supporting our Community Adult Mental Health and Older Adult & Dementia Services who deliver clinical out-patient and home treatment care to the local Warwickshire communities.

Who we’re Seeking: We are looking for applicants with previous admin experience to join our small admin team in providing excellent secretarial service to our clinical teams, supporting the growing demand for provision of care within adult mental health services.

You will need to be friendly and approachable with effective communication skills, able to build good working relationships within a fast-paced environment. As well as being a team player, you will need to demonstrate sensitivity and confidentiality due to the nature of our services, work autonomously and promote a flexible approach and strong work ethic to prioritise, multi-task, and delegate.

The Job Role: You will provide a comprehensive and accurate administrative and secretarial service for the clinical/medical teams, including letter generation using digital dictation (Bighand), e-mail communications, booking/rescheduling patient appointments, accurate data inputting onto electronic patient records system (CareNotes / SystmOne), scanning, printing, uploading, answering complex telephone queries and possess the ability to exercise judgement and work unsupervised to meet deadlines.

You will also be required to support the Medical Secretaries and provide cover in their absence, as well as working flexibly with other admin colleagues to support our outpatients reception team, when necessary.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Benefits:

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• Salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service, external helpline and more
• Staff networks and support groups

Who we are looking for alignment with: Were always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as CareNotes/SystmOne, Big Hand dictation, etc. Previous administration/secretarial skills are required along with excellent communication and IT skills.

Although you will be based at our Stratford Health Centre, you may be required to travel to support service delivery at our Leamington site, or attend training, for which travel expenses would be paid.

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