Team Secretary - Admin Support

Coventry and Warwickshire Partnership NHS Trust; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community health organization in Stratford-upon-Avon seeks a Team Secretary to provide administrative support for clinical teams. The role requires excellent communication and organizational skills, along with the ability to manage tasks independently. Benefits include generous leave, development opportunities, and wellbeing support. Flexible working hours of 15 hours per week on Wednesdays and Fridays are offered.

Benefits

Generous annual leave entitlement

Learning and development opportunities

Salary sacrifice schemes

Employee Assistance Programme discounts

Wellbeing support services

Qualifications

• Previous admin experience with a focus on secretarial support to clinical teams.
• Friendly and approachable with the ability to build professional relationships.
• Able to work autonomously and prioritise tasks.

Responsibilities

• Provide comprehensive administrative and secretarial service for clinical teams.
• Answer complex telephone queries and manage data entry.
• Support Medical Secretaries and assist with outpatient reception.

Skills

Excellent communication skills

Organisational skills

Ability to manage appointments

Judgement and autonomy

Team player

Tools

Digital dictation software (Bighand)

Electronic patient records system (CareNotes / SystmOne)

Job description

Overview

Band 3 Team Secretary: 15 hrs/week

Working Pattern – 9am to 5pm, Wednesday’s & Friday’s

An exciting opportunity has arisen for an individual with excellent communication and organisational skills to join our South Warwickshire Community administration team within Coventry and Warwickshire Partnership Trust.

You will be based at Stratford Health Centre supporting our Community Adult Mental Health and Older Adult & Dementia Services who deliver clinical out-patient and home treatment care to the local Warwickshire communities.

The Job Role

You will provide a comprehensive and accurate administrative and secretarial service for the clinical/medical teams. This includes letter generation using digital dictation (Bighand), e-mail communications, booking/rescheduling patient appointments, accurate data inputting onto electronic patient records system (CareNotes / SystmOne), scanning, printing, uploading, answering complex telephone queries and possessing the ability to exercise judgement and work unsupervised to meet deadlines.

You will also be required to support the Medical Secretaries and provide cover in their absence, as well as working flexibly with other admin colleagues to support our outpatient’s reception team, when necessary.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Responsibilities

• Provide a comprehensive and accurate administrative and secretarial service for clinical/medical teams (letter generation, digital dictation, e-mail communications, appointment management, data entry, scanning, printing, uploading).
• Answer complex telephone queries and exercise judgement; work unsupervised to meet deadlines.
• Support Medical Secretaries and provide cover in their absence; collaborate with admin colleagues to support outpatient reception.

Qualifications and Skills

• Previous admin experience with a focus on secretarial support to clinical teams.
• Excellent communication and organisational skills; friendly and approachable with the ability to build professional relationships in a fast-paced environment.
• Demonstrate sensitivity and confidentiality due to the nature of services; able to work autonomously and prioritise, multi-task, and delegate as required.
• Flexible team player with a strong work ethic.

Benefits

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and more
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service, external helpline and more
• Staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For further details / informal visits contact: Name: Hannah Ryde Rodgers
Job title: Admin Team Co-ordinator
Email address: [e-mail]
Telephone number: 0300 303 4017