Team Member - St John's Wood

Pret A Manger; Greater London; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

£14.05 hourly rate (including mystery)

Additional £5/hour for shifts 3–5am

28 days annual leave

Pension scheme

Healthcare cash plan

Free food & drinks while on shift

Club Pret Membership (50% off food, up

to 5 free drinks daily

Job summary

Pret A Manger is hiring a Team Member for a full-time role based at 2-4 Circus Road, London NW8 6PG. You’ll be the friendly face on the shop floor, helping to prepare delicious food and serve customers with a smile.

The position offers growth opportunities, a supportive team, and the chance to grow within a fast-paced, purpose-driven company. The role emphasizes great customer service, teamwork, and a positive attitude.

Qualifications

• No experience required; full training provided.
• Strong customer service attitude and warm, friendly manner.
• Able to work in a fast-paced environment with pace and positivity.
• Proactive team player thriving on helping customers and colleagues.

Responsibilities

• Be the smiling face of the shop floor and assist customers daily.
• Prepare delicious, freshly made food in the kitchen.
• Support the team to deliver great service and maintain high standards.

Skills

Kindness

Customer service

Team spirit

Willingness to learn

Job description

Team Member

Full time 35 hours per week

Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.

Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

This role is located in 2-4 Circus Road, 2-4 Circus Road, London NW8 6PG GBR

Growing Good Things

Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

• Bring your passion: share our passion for exceptional customer service.

• Spread joy every day: small acts of kindness(like giving away a free coffee on the house)are a big part of what makes the Pret experience special.

• No experience needed: come and learnto deliver outstanding customer service with best-in-class training.

We offer

• Hourly rate is £14.05 (inclusive of mystery shopper bonus)

• Afterinitialtraining, earn an extra£5 per hour for any shift started between 3-5am

• 28 days annual leave (pro-rata ifyou'repart-time)

• Pension scheme

• Healthcare cash plan

• Free food and drink whileyou’reworking

• And whenyou’renot,you’llhaveourClub Pret Membership(giving you 50% off food andto 5 free Barista-made drinks a day)

• Loyalty award after 5, 10, 15, 20 years’ service

• Regular rewards and recognition for amazing standards

• Access marketplace discounts on shopping, travel, fitness, dining, tech and more

• Flexible working hours, means you have the time to dowhat’simportant to you

• Comfyfree shoes to wear on shift

We also offer

• Individual ways to grow–We offer lots of opportunities for learning, whether you join us for a short stint or the long game,you’regood to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.

• Diversity and belonging–Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

• Pace and variety -Our work is fast paced with lots of variety,you’llbuild a diverse skill set and learn a lot!

• Community and purpose-We’reproud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers

• Amazing Standards Every day

• Never Standing Still

• Doing The Right Thing

The interview journey

• Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team

• Everyoneis welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.Please let our recruitment team know ifyou need any adjustments or support during the recruitment process – your experience matters to us.

We’dlove to get to know you, not a robot, so please do not rely on AI to complete your application.